Replies posted by Zzzzz_man | Razer Insider

Replies posted by Zzzzz_man

7 Replies

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Zzzzz_man
posted in Razer Support

Cracked Screen: What To Do?

Very disappointing! I finally received a response from Razer that my laptop will need to be replaced since my model has been discontinued and there is no direct replacement. So, basically, for $343 (not counting the $99 diag charge that I already paid) Razer has 'graciously' offered to replace it with a refurbished device that's one model year newer but, not in the Mercury/White that I originally owned. That really sucks. One of the reasons I purchased the Mercury/White was because it wouldn't show fingerprints and that it looked more like something a business professional would use. Now, I'm being offered some black, rebuilt POS that's a fingerprint magnet and glows like something a 14 year-old gamer would use. OK. Whatever. Lesson learned. Send me the damn thing so I can put it on EBay and recoup some of my losses. Thanks, Razer. Thanks for living down to your reputation for atrocious customer service. I'm done.

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Z
3 years ago
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Zzzzz_man
posted in Razer Support

Cracked Screen: What To Do?

17 days have passed since Razer received my Blade 15 for repairs. I paid the $99 diagnostic charge a day later but I haven't heard so much as a peep from the repair center. No acknowledgement that they received it but, I still have my Fedex tracking number/shipping receipt showing it was delivered and signed-for on September 10, 2020. I tried calling Razer Support on Friday night and spoke with a rep who was unable to provide any update on the progress (or lack thereof) of repairs. He said that he would forward my update request and that it would take 24-48 hours before I receive a response. Really? I'm ready to just go out and buy another laptop and write this one off on my 2020 taxes as a total loss/business expense. I realize these things take time but, in lieu of an exact repair estimate and ETA, I can't sit around and wait indefinitely for an answer from Razer. I need a laptop for work and my six year-old backup just isn't cutting it. Time to do some shopping.

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3 years ago
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Zzzzz_man
posted in Razer Support

Cracked Screen: What To Do?

Big thumbs-up to Troy at Razer Support for working-on my case and helping me to get my laptop shipped for repairs. Hopefully, all goes well from here.

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3 years ago
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Zzzzz_man
posted in Razer Support

Cracked Screen: What To Do?

At this point, I'd just be grateful for a coherent reply from Razer.

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Z
3 years ago
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Zzzzz_man
posted in Razer Support

Cracked Screen: What To Do?

Re: Case # 200903-001375 OK, so I guess I'll use this space as a blog and let you know how it goes? I'm not impressed. If you have a few hours to waste, try contacting Razer Support via phone? Not only will you be placed on perpetual hold but, once the call does ring thru to, 'an available agent' nobody actually picks-up and after five minutes or so, your call automatically disconnects. I've had that happen 4x since Thursday. I submitted an online support request form and received a case # (200903-001375) via e-mail. It was followed-up by another request for contact information, model information, serial # and date/place of purchase, etc. It's funny but, I already submitted all that information once when I opened the support case. OK, so I did it again and made it abundantly clear that I was NOT submitting a warranty claim and only needed an estimate on what it would cost to repair/replace the screen + shipping costs. Still no response. I'm going to give it until Monday. If

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Z
3 years ago
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Admiral-Hunter
posted in Off Topic Chat

Tell us, where are you from?

Maryland, about 25 miles North of Washington, DC.

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4 years ago
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DarthSpartanX
posted in General Discussion

New member into Razer from Alienware

DarthSpartanXHello everyone. This is my first time posting here and I have bought my first Razer laptop. I am very pleased with it, but at the same time, I do not know how reliable this can be as I has several bad experiences with most laptops from different brands. I have got a brand new Mercury White, 144hz, RTX 2060, 16 GB, 512 SSD, and an advanced model from Best Buy. I was told by the representative there that this laptop and its brand used high quality components. But, another representative from Microsoft store have told me Razer tend to has a lot of problems, especially with the heat, since the laptop is too thin. So, I do not know if I have made a right choice to get this laptop or, better, i rather heard it from a user who has been using Razer products for a while. Let me know and thank you in advanced! I am excited to see what Razer has to offers! Congrats! I purchased exactly the same device 10 days ago and the difference between it and the Asus ROG G750JX it replaced

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5 years ago

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