Replies posted by retroaeroPineapple969 | Razer Insider

Replies posted by retroaeroPineapple969

2 Replies

Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

I don´t know if this is related but i´m also suffering from some weird software issues with the mouse.It disconnects whenever i lift the mouse up and reconnects when put down. Its not a wire issue, it still happens when i cover the sensor with my finger and don´t move the mouse. Have reinstalled both the mouse and the USB drivers, reset my windows, checked bios. Tried different things that were recommended in other forums. In some USB ports the mouse doesn´t work at all, while the lights are dimly lit on it.After reinstalling synapse and opening it, the mouse disconnected altogether until i closed all Razer programs. Another mouse works just fine in the same port.Might be unrelated but the smart scroll also stopped working. The mechanism stopped grabbing the wheel properly and scroll got way too “Soft”. Probably not an issue with debris because it works fine with smart scroll turned off.Can anyone recommend a mouse that doesn´t break in a half a year? Cause it seems to be a trend latel

49
D
3 days ago
E
EliOkleshInsider Mini
asked in Mice and Surfaces

Basilisk V3 disconnects when mouse is lifted

I´m having the exact same issue. Can´t find any useful advice anywhere online. The cable is fine, its definitely software related somehow because if the mouse is lifted and the sensor is covered with something without moving the mouse, it reconnects. Have tried reinstalling mouse and usb drivers, updated the BIOS, even reset windows. Another mouse works just fine in the same port. When Synapse is opened, the mouse disconnects alltogether.Maybe unrelated but the smart scroll stopped working properly as well. The scroll wheel got too “soft”. It´s also not filled with debris because once soft scroll is turned off, the wheel works fine again.

9
P
1 month ago

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