Razer Basilisk V3 Stopped Working (Completely) | Razer Insider
Question

Razer Basilisk V3 Stopped Working (Completely)

  • 16 July 2023
  • 49 replies
  • 9532 views

Userlevel 3

Yet again another failure from Razer… endless problems continue.

 

My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night.

 

I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason.

 

When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light. 

 

Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet.

 

How am i gonna fix this? 

 

 


49 Replies

Hey Dale,

If you haven’t already, check out the step by step guide that I posted. If you’ve already done so, you could try to do a fresh clean install of Windows (if that’s the OS you’re using...though no one should even have to go through that much trouble!). If the Razer Septic software functions in the same manner as malware, then reinstalling your OS might grant access back to your USB ports as well as your entire PC! Though, nothing is for sure… If your mouse acts as though it’s completely lifeless, then there is a faulty component inside… or Synapse may have somehow sent a kill-switch algorithm (accidently/intentionally) to the mouse. I’m only speculating for the time being.

   

I just ordered a new Basilisk V3 (wired) and a Blackwidow V3 Halo Edition keyboard (they were both on sale). They should arrive on Monday. My intent is to use them as basic peripherals, without installing the Synapse 3 program. Now I’m questioning the hardware build quality of these peripherals… If they’re physically defective, then obviously nothing can be done on our end (the user end) to resolve these issues.

 

Razer Technicians NEED TO KNOW ABOUT THIS WHOLE $H*T STORM! I’m going to also speculate that they DO KNOW, and I'm going to further speculate that they’ve used cheap post-pandemic parts to manufacture their devices. This is a terrible trend that I’ve been encountering with ALL electronic devices, over the past couple of years… “Defective”: It’s the latest hotest fashion trend going around.

 

Note: I just did a clean fresh install of Windows 11 Pro on my gaming PC. That should give me a baseline environment to test the new peripherals when they arrive. 

Exact same thing happened to me. I used my computer last night and everything working completely fine, went to sleep and when I woke up my mouse was completely unresponsive except for the red sensor light on the bottom. I did everything you listed and even factory reset my computer while saving apps and reinstalling Windows yet still absolutely no response. 

 

Userlevel 1

I have pretty similiar issue but with my keyboard.

Last night everything was working fine, no issues.

Today when I woke up my keyboard (ornata v.2) had problem with media keys, none of them was working.

I was thinking it was some issue with windows but I see am not the only person struggling with some problems at recent time.

Hope they will get us some patch for this.

Exact same thing happened to me.

 

I have pretty similiar issue but with my keyboard.

 

^ Thanks for the input & sharing your experience with us!

At least we all now know, that we’re not the ones who are eff’in up (not to my surprise). These issues are affecting various devices across the board.

 

Razer needs to get a grip on this runaway train. I’m now afraid to keep the mouse & keyboard that I ordered. Given the track record, I don’t know if I’ll be able to use them as basic peripherals with just the basic Windows drivers. 

 

I bought razer gold card $80 and it was already used 

I bought razer gold card $80 and it was already used 

 Please I can get a new code 

Userlevel 3

Thanks for the feedback guys.

 

@BuckAhRue  i will try your method tomorrow and see how it goes. And i advise you to not buy anything from Razer. I bought a Blackshark V2 Headset before and it also came faulty. The volume button on the headset causes a big distortion sound when you adjust it.

 

I contacted support and they couldn't help me. Now i need to return that to the seller and deal with all of that drama.

Anyone know how that goes? Does the seller sends it to nearest Razer service or something? How and who are going to fix it? I bought from a random gaming internet store. Who are going to examine my mouse and fix it?

 

Oh and i also tried the mouse on a different laptop today and it didn't respond either. I just have a dead mouse at this point. How on earth the Synapse could send a message to my mouse to shut it down or something? Is it even possible?

 

Honestly, i won't buy anything from Razer ever again. Now i have a dead mice and a distorted headset whenever you adjust volume. Oh and just so you know im a very delicate and sensitive person to my stuff. My items are damage free. I kept them like new.

Now, I’m hesitant to even unbox my mouse & keyboard that will be arriving tomorrow morning! Thanks for letting me know and sharing your input! Any and all information helps us all out.

If you were able to test it out on another PC/laptop, and the mouse is still lifeless, then it has most likely failed altogether. Try to get a refund from that seller, if at all possible. 

As far as these Razer peripherals beginning to fail in the manner that they are, here are my speculations (I also posted this over in lukasz1512’s thread: 

1.Razer has recently updated their Synapse 3 (Septic 3) software program. There could be faulty instructions telling our hardware devices to improperly function.
2. There could have been a faulty firmware update that has disabled those particular peripherals altogether (if you’ve tried to run the firmware update tool).
3. These devices could have been manufactured with half-@$$ components that are destined to fail over a short period of time (this is a trendy fashion statement that is currently plaguing most electronics, in the post-pandemic era).

^ Regardless of the situation, those are terrible circumstances to endure. We end users can do nothing, when devices are designed to fail right out of the gate. 

Userlevel 3

The seller said that i need the package and other stuff with it to send it back, which i don't have. I don't have extra space to collect big item boxes in my house. I am so pissed right now.

Why no one from support haven't write here yet? Why nobody cares? Where is my live chat support from Razer? How am i gonna do my job without a mouse?

Do you think following your steps can work out? Well i actually did those Synapse re- installing things. And it didn't work? This mouse should work without synapse or drivers. What am i gonna do now? Should i try one more time to clean restart or something?

 

But i tried on 2 different laptops and it didn't work.

 

Why no one from Razer noticed us or my thread yet? WHERE IS THE SUPPORT? I HATE RAZER SO MUCH.

Userlevel 3

LMAO It started working again! 😆 Went to kitchen to eat something and when i came back it was alive again!

 

I think there is a new update button on Synapse too, but dunno if i should update it. LoL.

Userlevel 1

I’m facing a similar issue. I have a razer basilisk V3 and it completely stopped working. Once I’ve plugged it it just starts blinking in its default light, and it continues to connect and disconnect. It’s DEFINITELY not my PC or any of my hardware, because the same issue is happening to my brother, miles away with a different setup, yet is facing the same mouse issue, blinking and not working. It absolutely sucks cause I don’t have a spare mouse and yet there is no way to make it work despite all troubleshoots.

Userlevel 3

I’m facing a similar issue. I have a razer basilisk V3 and it completely stopped working. Once I’ve plugged it it just starts blinking in its default light, and it continues to connect and disconnect. It’s DEFINITELY not my PC or any of my hardware, because the same issue is happening to my brother, miles away with a different setup, yet is facing the same mouse issue, blinking and not working. It absolutely sucks cause I don’t have a spare mouse and yet there is no way to make it work despite all troubleshoots.

You just have to go to kitchen and prepare yourself a toast. Leave your PC open. It will be working when you come back! Found the glitch!

 

Jokes aside, my mouse is dead again! It was there and now it is gone! Feels like a Southpark episode. Dunno what can i say.

 

Last edit: The RGB light came back again but the mouse itself is not working. And the lights usually come after a minute i plug it in. My lights are normal, they change colors normally as before. But Synapse can’t detect the mouse and i can’t use the mouse.

Well at least we now know this is not a physical issue. It must be hardware\ program related. That’s a small relief from my side. But now what are we gonna do? There isn’t any update on my Synapse. 

Userlevel 1

I’m facing a similar issue. I have a razer basilisk V3 and it completely stopped working. Once I’ve plugged it it just starts blinking in its default light, and it continues to connect and disconnect. It’s DEFINITELY not my PC or any of my hardware, because the same issue is happening to my brother, miles away with a different setup, yet is facing the same mouse issue, blinking and not working. It absolutely sucks cause I don’t have a spare mouse and yet there is no way to make it work despite all troubleshoots.

You just have to go to kitchen and prepare yourself a toast. Leave your PC open. It will be working when you come back! Found the glitch!

 

Jokes aside, my mouse is dead again! It was there and now it is gone! Feels like a Southpark episode. Dunno what can i say.

Yeah, I think I’m going to find myself something to eat and hopefully my mouse magically fixes itself 

Userlevel 3

I’m facing a similar issue. I have a razer basilisk V3 and it completely stopped working. Once I’ve plugged it it just starts blinking in its default light, and it continues to connect and disconnect. It’s DEFINITELY not my PC or any of my hardware, because the same issue is happening to my brother, miles away with a different setup, yet is facing the same mouse issue, blinking and not working. It absolutely sucks cause I don’t have a spare mouse and yet there is no way to make it work despite all troubleshoots.

You just have to go to kitchen and prepare yourself a toast. Leave your PC open. It will be working when you come back! Found the glitch!

 

Jokes aside, my mouse is dead again! It was there and now it is gone! Feels like a Southpark episode. Dunno what can i say.

Yeah, I think I’m going to find myself something to eat and hopefully my mouse magically fixes itself 

I edited my last post, check that out please.

Userlevel 3

I am gonna start cursing in 14 different languages if no one from offical support team replies to this thread within 8 hours. Countdown has started 🖐🏻. (I guess this is the only way we get their lazy attention.)

 

WHO THE F*CK PUT SOLVED CAPTION ON MY THREAD. NO, IT IS NOT SOLVED!

You just have to go to kitchen and prepare yourself a toast. Leave your PC open. It will be working when you come back! Found the glitch!

 

Jokes aside, my mouse is dead again! It was there and now it is gone! Feels like a Southpark episode. Dunno what can i say.

 

Last edit: The RGB light came back again but the mouse itself is not working. And the lights usually come after a minute i plug it in. My lights are normal, they change colors normally as before. But Synapse can’t detect the mouse and i can’t use the mouse.

Well at least we now know this is not a physical issue. It must be hardware\ program related. That’s a small relief from my side. But now what are we gonna do? There isn’t any update on my Synapse. 

 

Hey Dale, 

You had given me hope for a brief moment (false hope, but a small glimmer of light nonetheless) LOL. 

 

So your mouse lights up and then becomes non-responsive? It almost seems as though these mice & keyboards are the latest “Zombie” peripherals from Razer… lol. It’s not a bug...it’s a feature…

 

I just received my mouse and keyboard delivered from GameStop. they’re still packaged up, and I haven’t unpacked them yet. Before I do, I’m going to call my local GameStop store and ask if I have issues with the peripherals, then would I be able to return them? If they say “Yes”, then I’ll unbox them and see how they fair. If I can’t return them after they’ve been opened, then I’m going to leave them packaged up and return them for a refund. Wish me luck. 

 

I’ll follow your advice: 

  1. Go to the kitchen
  2. Prepare a meal (I’ll make pizza, just to be on the safe side lol)
  3. plug in the mouse & keyboard
  4. look for lights
  5. go toward the light
  6. don’t get bit by the undead Zombie peripherals 

 

Wish me luck! 

Userlevel 3

You just have to go to kitchen and prepare yourself a toast. Leave your PC open. It will be working when you come back! Found the glitch!

 

Jokes aside, my mouse is dead again! It was there and now it is gone! Feels like a Southpark episode. Dunno what can i say.

 

Last edit: The RGB light came back again but the mouse itself is not working. And the lights usually come after a minute i plug it in. My lights are normal, they change colors normally as before. But Synapse can’t detect the mouse and i can’t use the mouse.

Well at least we now know this is not a physical issue. It must be hardware\ program related. That’s a small relief from my side. But now what are we gonna do? There isn’t any update on my Synapse. 

 

Hey Dale, 

You had given me hope for a brief moment (false hope, but a small glimmer of light nonetheless) LOL. 

 

So your mouse lights up and then becomes non-responsive? It almost seems as though these mice & keyboards are the latest “Zombie” peripherals from Razer… lol. It’s not a bug...it’s a feature…

 

I just received my mouse and keyboard delivered from GameStop. they’re still packaged up, and I haven’t unpacked them yet. Before I do, I’m going to call my local GameStop store and ask if I have issues with the peripherals, then would I be able to return them? If they say “Yes”, then I’ll unbox them and see how they fair. If I can’t return them after they’ve been opened, then I’m going to leave them packaged up and return them for a refund. Wish me luck. 

 

I’ll follow your advice: 

  1. Go to the kitchen
  2. Prepare a meal (I’ll make pizza, just to be on the safe side lol)
  3. plug in the mouse & keyboard
  4. look for lights
  5. go toward the light
  6. don’t get bit by the undead Zombie peripherals 

 

Wish me luck! 

Another update. My mouse is alive!! It is risen from the firey pits of hell. LOL.

 

I repaired the Synapse and also modified it from Apps and Features option on my Windows. It didn’t solve the issue when i first did it. I went to swimming in the sea. When i came back and opened my laptop, it recognized my mouse as a device and now it is back to normal.

 

Solution: Go swimming in the sea.  Then come back, take a hot shower and restart your PC.

If you don’t have accsess to this swimming feature, you need to buy a new summerhouse in order for your Razer products to work! It is a win win situation!

I spoke with a GameStop employee and his response / solution was to go back to Windows 10. Then his problems were solved. I do despise Windows 11 (in my opinion, it is a Franken-zombified OS! I wish I could return back to Windows 7 Pro!).

I would, however all of my Windows 10 licenses have been “upgrade” to Windows 11. So I’m unable to try that method. 

Here’s another idea, assuming that the mouse is perfectly fine...(I know right) Let’s rule out any Windows OS Shenanigans…

 

Do you know how to create a bootable Linux media via the USB method? Don’t install Linux, but rather see if the mouse is useable in a Linux based environment. If it works in Linux, then it is most likely a driver/software conflict with Windows vs Razer.  

If this does not work, then unfortunately, there could be a stubborn profile saved internally (within the mouse / keyboard) that may still cause the same turmoil. 

Userlevel 7

I bought razer gold card $80 and it was already used 

 Please I can get a new code 

Please start a new thread.

Userlevel 7

Yet again another failure from Razer… endless problems continue.

 

My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night.

 

I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason.

 

When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light. 

 

Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet.

 

How am i gonna fix this? 

 

 

I appreciate what you’ve already done to resolve the ongoing mouse concern on your end. Allow me to help you submit a case if you haven’t created one yet by sending me a PM, including your device’s serial number, name, email address, contact number, and country.

 

To everyone experiencing the same issue, please submit a case by sending me a private message so I can help you forward a ticket to our Support Team. Thanks for your cooperation.

The same thing happened to me. My Basilisk v3 all of a sudden STOPPED working, after almost two years, on account of - if it did not itself generate- a BSOD. WHEA_UNCORRECTABLE_ERROR. I tried restarting the PC, nothing. The mouse would simply not work. The RGB lights keep blinking, and there is a physical sound inside the mouse, probably the freewheel spin toggle. I connect it, disconnect it, same thing. I reinstalled Synapse 3, it can’t see it. Stranely enough, I can move the cursor for a split second, at the same interval that it blinks. But oddly, Windows doesn’t seem to see the mouse in device manager, which is bonkers. It seems to be entirely a software issue, right? It probably got stuck inside a loop because of that BSOD, or it might have even caused it… What should I do?!

Strange, same thing is happening to me.  My razer Basilisk V3 hasn’t stopped entirely yet, but it keeps disconnecting and Windows is saying the “device has malfunctioned”  I am able to get it working again through various ways.  I updated firmware which seemed to fix the problem for a while, but then it came back.  I’ve had to totally switch USB ports on my PC (As in switch from the USB 3.0 ports to a 3.2 port as it stopped working in a 3.0 port and would not work in 3.0 or 2.0  ports) once to get it to come back to life as well.  Other than that, usually unplugging and plugging it back in will fix it and if not, turning the PC all the way off, removing power for 10  -  15 seconds, then powering back on has worked.  After reading these comments it seems strange that all of this is happening around the same time.  Did some update screw up our mice?  I paid $75 for this thing a year ago...It was fine until just yesterday, 7/29/2023 when I woke up (i leave my PC on 24/7 pretty much) the lights were off and it was dead.  I have cheap $20 logi mice that are at least a decade old that still work.   

This may be my last Razer purchase.  

Aaaaand the same things started happen to me yesterday, windows told me that he don’t recognize the device, I never smashed my mouse and have no cat, my computer is brand new and my mouse only 4month, wtf happening razer ??? 

Hey Dale, has Razer resolved your issue yet? 

If so, are you going to share with us your “testimony” of how wonderful they were, so you can receive some “Ol’ Company Store” silver & gold scrips? lol

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