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Razer Basilisk V3 Stopped Working (Completely)


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webDeepCerisehead149

I also suffered from the same issue


xpolyHanBlue775

The same problem, it stopped working from one moment to the next, and now it only turns on the RGB and a green light flashes but it doesn't work, I guess I now have an expensive paperweight and Razer has one less client, it should be noted that it only has 3 MONTHS of use, and about 2 or 3 hours a day, it has never been dropped or hit


  • Insider Mini
  • 1 reply
  • July 31, 2024

i purchased this mouse from the closest microcenter on 7/7/24 and i’m experiencing this same issue. It’s completely dead and does not even so much as light up. I’ve tried different USB ports, restarting, reinstalling synapse, and even tried on multiple computers. I’ve had it for less than a month and I no longer have a box to return this. Will try my best to contact microcenter for a replacement that works more than a month...


  • Insider Mini
  • 1 reply
  • August 14, 2024

Hey all,

My Basilisk V3 RZ01-0400 was suffering the same thing and I was able to fix it…

TLDR: I had to remove the connection with the “free running scroll toggle” (idk the official name of this function XD), as during some tests after I had disassembled the mouse, it came down to working without the scroll whell connected.

 

So, the process was:

  1. Disconnect the USB port
  2. Disassemble the mouse (there are five screws underneath the grey thingys and the big black label
  3. After this, you can simply remove the scroll flat cable (this one has a “bar” where you need to push up a little in order to remove the cable)
  4.  Connect the USB port and the mouse should be working normally now (without the scroll connected)
  5. You can then, cut the “small part” of the flat cable, that is tied to a kind of capacitor near the scroll, but please keep the big part of the flat untouched.
  6. Disconnect the USB port again
  7. Connect the scroll flat cable back
  8. Connect the USB port into the PC to check if mouse is back to life, before closing it.
  9. Now simply disconnect, assemble all back and GG

 

It seems that this “capacitor” is short-circuiting after some time (my mouse is 2 and a half years old), and when this happens, the mouse tries to power on, you have some light for 1second or so then you hear a small Click and then it goes dark.

Removing this capacitor you only loose this “Free running scroll” that I used sometimes, but not a lot… I rather have a working mouse then this to be honest…

 

Unfortunatly I did not take any pictures as I was kinda thrilled that it worked, but feel free to reach out that I can try to help somehow.

 

BR


hoongtee1994
  • Insider Mini
  • 11 replies
  • September 3, 2024

Any idea how to solve this issue? this happen on me today on my basilisk v3 mouse.


IVORYbestImperialBlue521

I SOLVED  the issue with very simple steps. After I tried all what i found at web and even this page, I follow these steps;

  1. Remove Razers files from Program Files (x86) 
  2. Uninstall the Razor from APPS & Setting  (if still exist there)
  3. Remove or Uninstall Razor from Bluetooth & other device settings 
  4. On the  Razors bluetooth with the button not (2.4)
  5. Click on “Add bluetooth or other device” 
  6. Click on “Bluetooth” and then select Razor.

It works for me after I tried several ways to solve that problem. I`m happy to solve it and share with the community. I hope it works also for you. :)


quickxFieldDrab896

My Razer Basilisk V3 Pro just stopped working for no apparent reason! I've only been using it for about two months, and it's in perfect condition—never dropped or damaged. It always performed well, and the battery was healthy.

I’ve tried multiple methods to troubleshoot, including connecting and disconnecting the cable, turning it on and off, changing settings, and even testing it on another computer. Unfortunately, it’s still not working. Normally, a slight movement would activate it, but now it’s completely unresponsive.


Lizion420
  • Insider Mini
  • 6 replies
  • October 7, 2024
lpachecs wrote:

Hey all,

My Basilisk V3 RZ01-0400 was suffering the same thing and I was able to fix it…

TLDR: I had to remove the connection with the “free running scroll toggle” (idk the official name of this function XD), as during some tests after I had disassembled the mouse, it came down to working without the scroll whell connected.

 

So, the process was:

  1. Disconnect the USB port
  2. Disassemble the mouse (there are five screws underneath the grey thingys and the big black label
  3. After this, you can simply remove the scroll flat cable (this one has a “bar” where you need to push up a little in order to remove the cable)
  4.  Connect the USB port and the mouse should be working normally now (without the scroll connected)
  5. You can then, cut the “small part” of the flat cable, that is tied to a kind of capacitor near the scroll, but please keep the big part of the flat untouched.
  6. Disconnect the USB port again
  7. Connect the scroll flat cable back
  8. Connect the USB port into the PC to check if mouse is back to life, before closing it.
  9. Now simply disconnect, assemble all back and GG

 

It seems that this “capacitor” is short-circuiting after some time (my mouse is 2 and a half years old), and when this happens, the mouse tries to power on, you have some light for 1second or so then you hear a small Click and then it goes dark.

Removing this capacitor you only loose this “Free running scroll” that I used sometimes, but not a lot… I rather have a working mouse then this to be honest…

 

Unfortunatly I did not take any pictures as I was kinda thrilled that it worked, but feel free to reach out that I can try to help somehow.

 

BR

That’s very funny because it happened to me right as my warranty expired, I tried ALL of methods but nothing worked and only cutting that cable that powers hyperscroll function helped me save a mouse, I never used that hyperscroll so I didn’t care that’ll won’t work anymore 


SadboiYami
  • Insider Mini
  • 1 reply
  • November 1, 2024

So I come with news of how I just resolved having the same issue. I was watching a video, my computer made the “dun-dun!” Noise when it makes when something is unplugged or plugged in, the lights on the mouse stayed on, but it wasn’t working or responding at all. I unplugged it and plugged it back in and now no lights were on at all and it was lifeless. I performed the mouse reset which I unplugged it and held the left and right lick and scroll wheel button all at once for 10 seconds and plugged it back it holding the buttons and my pc made that “dun-dun!” Noise letting me know it recognized something was plugged in but nowhere in synapse or my devices did it show my mouse, it’s lights WERENT on and it still didn’t work.  I saw a Reddit post of somebody saying it could be due to a windows or synapse update. I updated synapse, all windows updates including the optional driver updates, did the obligatory pc restart to apply the updates and after restart it was still lifeless UNTIL I unplugged it, did the mouse reset steps again, plugged it back in, let it sit for a few seconds and it’s lights came back on and started working again. I hope this works for anybody having this issue in a genuine panic. 


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