Razer Basilisk V3 Stopped Working (Completely) | Razer Insider
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Razer Basilisk V3 Stopped Working (Completely)

Yet again another failure from Razer… endless problems continue.

 

My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night.

 

I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason.

 

When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light. 

 

Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet.

 

How am i gonna fix this? 

 

 

55 Replies

webDeepCerisehead149

I also suffered from the same issue

xpolyHanBlue775

The same problem, it stopped working from one moment to the next, and now it only turns on the RGB and a green light flashes but it doesn't work, I guess I now have an expensive paperweight and Razer has one less client, it should be noted that it only has 3 MONTHS of use, and about 2 or 3 hours a day, it has never been dropped or hit

N

i purchased this mouse from the closest microcenter on 7/7/24 and i’m experiencing this same issue. It’s completely dead and does not even so much as light up. I’ve tried different USB ports, restarting, reinstalling synapse, and even tried on multiple computers. I’ve had it for less than a month and I no longer have a box to return this. Will try my best to contact microcenter for a replacement that works more than a month...

L

Hey all,

My Basilisk V3 RZ01-0400 was suffering the same thing and I was able to fix it…

TLDR: I had to remove the connection with the “free running scroll toggle” (idk the official name of this function XD), as during some tests after I had disassembled the mouse, it came down to working without the scroll whell connected.

 

So, the process was:

  1. Disconnect the USB port
  2. Disassemble the mouse (there are five screws underneath the grey thingys and the big black label
  3. After this, you can simply remove the scroll flat cable (this one has a “bar” where you need to push up a little in order to remove the cable)
  4.  Connect the USB port and the mouse should be working normally now (without the scroll connected)
  5. You can then, cut the “small part” of the flat cable, that is tied to a kind of capacitor near the scroll, but please keep the big part of the flat untouched.
  6. Disconnect the USB port again
  7. Connect the scroll flat cable back
  8. Connect the USB port into the PC to check if mouse is back to life, before closing it.
  9. Now simply disconnect, assemble all back and GG

 

It seems that this “capacitor” is short-circuiting after some time (my mouse is 2 and a half years old), and when this happens, the mouse tries to power on, you have some light for 1second or so then you hear a small Click and then it goes dark.

Removing this capacitor you only loose this “Free running scroll” that I used sometimes, but not a lot… I rather have a working mouse then this to be honest…

 

Unfortunatly I did not take any pictures as I was kinda thrilled that it worked, but feel free to reach out that I can try to help somehow.

 

BR

hoongtee1994

Any idea how to solve this issue? this happen on me today on my basilisk v3 mouse.

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