Replies posted by technoPaleCyanPEARL449 | Razer Insider

Replies posted by technoPaleCyanPEARL449

19 Replies

technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

there’s no difference from stereo to thx activated. and I neither can “move” anymore the fake sound origins, since there’s no more that page in the headphone section. bLACKSHARK v2 pRO. Not eligible to activation code for THX. hence THX not working. I bought this headset for thx too, if they remove a feature, I want money back   As far as I remember, BlsckShark v2 pro comes with a sound card and does not require any additional activation codes. You need to use razer synvps and not a separate thx program   I have the same headphones and the same problems, but the THX program, which is also available on the razer website, is not intended for our headphones The THX Spatial Audio separate program is not individually tuned for a specific headset, but it will work with my wired Blackshark V2 head set.  Note:  I do not own the Pro model. Within t

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

there’s no difference from stereo to thx activated. and I neither can “move” anymore the fake sound origins, since there’s no more that page in the headphone section. bLACKSHARK v2 pRO. Not eligible to activation code for THX. hence THX not working. I bought this headset for thx too, if they remove a feature, I want money back   As far as I remember, BlsckShark v2 pro comes with a sound card and does not require any additional activation codes. You need to use razer synvps and not a separate thx program   I have the same headphones and the same problems, but the THX program, which is also available on the razer website, is not intended for our headphones

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

bLACKSHARK v2 pRO. Not eligible to activation code for THX. hence THX not working. I bought this headset for thx too, if they remove a feature, I want money back   As far as I remember, BlsckShark v2 pro comes with a sound card and does not require any additional activation codes. You need to use razer synvps and not a separate thx program

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

https://mysupport.razer.com/app/answers/detail/a_id/4166 Has anyone tried it? I tried it, but it didn't change anything.

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

I’ve just installed the Synapse update 07.11.23 and Spatial Sound appears to be working again within Synapse.  I haven’t thoroughly tested, but appears promising. To play through your device, looks like you now choose the device name under Windows sound settings rather than THX Audio which is no longer present. I don't even have the update yet, does the region affect when the update will be released? 

298
A
13 days ago
C
chubdubbzInsider Mini
posted in Razer Support

Razer synapse update cuased 7.1 to be on always for Apex legends and EQ settings no longer work

Agreed or give us a link for previous version until this is resolved cause the audio is straight garbage now  I absolutely loved my Black shark v2 pro headset before this update hands down one of the best but now it's one of the worst headsets  As far as I know, the previous version doesn't work for some people either, I've seen several people whose headphones stopped playing in sync without updating.

10
J
6 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

I have little experience using it. I bought the headphones only a week ago, so this is the first problem. I hope that an update with a fix will be released within a couple of days. I sympathize with your first experience, I've had these headphones for a year now, I've heard a lot that there are enough problems with the software, but I haven't encountered them yet.

298
A
13 days ago
C
chubdubbzInsider Mini
posted in Razer Support

Razer synapse update cuased 7.1 to be on always for Apex legends and EQ settings no longer work

Any word from devs ? Any updates on when it will be fixed yet ? I haven't found any announcements from the developers about this, the only thing I have is 3 messages in which they asked for the serial number and synapse logs, and I'm waiting for a response. If you need more help and I solve this problem, I will duplicate the solution here.

10
J
6 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Yea I just updated and I am having the same issue. I just texted Razer Support and they said they will reply within 72 hours -_- They have already given me an answer, they needed the serial number and synapse logs, now I am waiting for a response (I submitted it yesterday, a day has already passed for me).

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

i have Nari ultimate and my sound input THX audio is no longer there. I only have game and chat.  Also my audio just feels flat, the EQ is god awful and when i try to import my settings it just doesn't work This "update" was released yesterday, and now quite a few people have this problem, at least 40 comments under this announcement and several on reddit.

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

I understand, do you think this is some kind of problem in the update or vice versa, or should it be? I think it's definitely a problem update. They shouldn't take away spatial sound from users. I regret that I have been updated. In the previous version, everything worked fine. I agree with you, the previous version was much better, at least it worked. This one looks like a raw, unfinished product.By the way, have you faced such problems before, and how long do you think this problem will continue? 

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

I understand, do you think this is some kind of problem in the update or vice versa, or should it be?

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

yet another problem. I created two profiles stereo and THX. now the other profile has disappeared... I have only 1... Razer? If I didn't delete the profile, who did? 😧  AI ?, hack? Was this update official?🙄🤔   I have a question: do you have headphones with a sound card? If so, does the sound change when you switch between stereo and, THX as in the screenshot?       You misunderstood my question a little bit, I have a question about the sound, I can also switch to THX, but the sound does not change, bass and normalization do not change either, although the sliders are dragged.

298
A
13 days ago
M
Mathe55Insider Mini
posted in Razer Support

Update Fail

A very annoying situation is that I cannot adjust my microphone, even if I switch between sound modes, the sound sounds the same. I absolutely agree with you, I came after a difficult day, updated the software and then it started, the THX audio channel disappeared, through which the sound was output, the synapse became useless at all due to the fact that the only thing that is adjusted there is the volume, neither bass nor normalization changes, and THX sound does not seem to work at all. The situation makes me think about changing the headphones, namely to some other company, such as HATOR or Logitech.

4
M
5 months ago
M
mbonneauInsider Mini
asked in Razer Synapse

synapse update now no more mixer at all

The same problem with these same headphones, so far I have not found 1 normal way, I am waiting for a response from official support Razer has already transferred all the necessary data. 

20
PeeterCole
2 months ago
M
Mathe55Insider Mini
posted in Razer Support

Update Fail

I have a similar problem, only I was able to update the synapse but the switch between stereo and THX does not work. So far I have not received clear help, I have provided Razer support data and am waiting for a response from them.

4
M
5 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

yet another problem. I created two profiles stereo and THX. now the other profile has disappeared... I have only 1... Razer? If I didn't delete the profile, who did? 😧  AI ?, hack? Was this update official?🙄🤔   I have a question: do you have headphones with a sound card?If so, does the sound change when you switch between stereo and, THX as in the screenshot?  

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

im experiencing exactly the same problem with my blackshark v2 pro headset right now. and there is no sound change in my equalizer settings either. What is your opinion on this: is it a problem with the synapse itself or with the headset? "Sorry for my English" i think it's a problem with the update, and i think they will fix it soon We can only wait, I also wrote to the official subreddit and on the forum in the reddit, if something happens, I will duplicate it here.

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

im experiencing exactly the same problem with my blackshark v2 pro headset right now. and there is no sound change in my equalizer settings either. What is your opinion on this: is it a problem with the synapse itself or with the headset?"Sorry for my English"

298
A
13 days ago

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