Replies posted by originalmarshmello | Razer Insider

Replies posted by originalmarshmello

21 Replies

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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Sorry for the long post/rant, but I thought I'd share my experiences with getting a replacement. Maybe it'll help anyone still pursuing one. --- Razer ended up replacing my 2023 Blade 16 with a 2024 Mini-LED model after, to put it nicely, they did a less than adequate job with my 2023 Blade 16 RMA. Like many in this thread and forum, I was unsatisfied with the BOE panel, and I requested an AUO panel replacement from Razer. After much pushing and prodding, a CS rep eventually agreed to initiate an RMA for an AUO panel replacement. Unfortunately, my laptop came back with a significantly worse (somehow) BOE panel and excessive physical damage.   Out of curiosity, which 2023 miniled model did you have? The one with the 4090? I personally had a 4070 in my 2023 Blade 16 with miniled and they eventually after months of pestering and emailing back and forth with no foreseeable solution offered me a refund. I then asked if they would be able to replace mine with a 2024 miniled, to which they c

104
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12 days ago
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KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

Yes, Zehfyr does still have that faulty laptop. We both had 2023 Razer Blade 16 Miniled 4k/1080p display, 32gb ram, intel i9-13950hx, Nvidia RTX 4070 gpu specced laptops. I continuously was on them about replacing my defective device and it took about 2 months to get a solution. I dealt with Aljim from the Escalation team, who multiple times told me “this is all we can do”. To that, I replied “I understand that you can only do so much but can we please send this to your manager / boss above you?” At some point he agreed to do just that and upon review with their “team” they agreed to give me either a refund or a 2024 blade 16 with OLED, 16gb ram, intel i9-14900hx, and RTX 4070.  I again pushed it past the “this is all we can offer” because I needed 4k for my work, not to mention they tried to offer me a laptop of lower msrp and arguably specs than my original broken laptop. a few days later, they offered me the same laptop now with an RTX 4080, 32gb ram, and the same oled and processor

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Jadethinksight355
17 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

We need to get a lawyer on this, I am sure we would be able to do it without any upfront costs, just pay them out of the proceeds. Unless someone wanted to pay the upfront cost, that is.

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Guess I should keep pushing for upgrade as I prom[ted them to return my laptop for refund 7 days ago but no updates on that still and return window for me is lamost closed now. Im stuck with a bad laptop at this point if no upgrade is offered Tell them you are severely disappointed in their service and if Razer will not resolve the matter you will be pursuing legal action in order to resolve it.

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

I got an upgraded 2024 Oled with the 4080 and the 32gb ram

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Not sure if I’m eligible to join since they replaced my device with a working one, but I never signed anything saying I wouldn’t come after them.  I would gladly join in hopes of some compensation for my time wasted.

104
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12 days ago
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KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

That’s where you threaten to sue them and they escalate the case to the VIP SUPPORT who then wastes more time, but eventually hopefully yields results. They told me I was SOL so I told them I was pursuing legal action (which I was) and they eventually offered me either a refund or a 2024 blade 16 oled with the 4080. 

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Jadethinksight355
17 days ago
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KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

They literally told me that it wasn’t fixable. https://mysupport.razer.com/app/answers/detail/a_id/9761/~/local-dimming-faqs In this article they admit to the local dimming toggle being available for only the 2024 models. Pretty lame after they advertised the device as being great for both entertainment and content creation work.

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Jadethinksight355
17 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

I almost bought a 2023 Zephyrus Duo 16, but ended up with the Razer as it was better spec wise, especially on the display (I thought). As far as I know, the 2024 blade should be fixed, in regard to the switchable dimming zones at least.

104
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12 days ago
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KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

Mine was just outside the year warranty when I bought it, so support refuses to fix it or replace it. Will be waiting for a firmware update that will never come…. That’s a tough situation legally… I think you are still able to sue them due to false advertising though, which they would probably rather fix your issue than go to court. Did you mention that to support at all?

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Jadethinksight355
17 days ago
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KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

@originalmarshmello @Ocean-Sun  Go to device manager, monitors, then details. Under the property dropdown change this to hardware Ids, and the dreaded BOE panel will show up.  Thank you for this! I am honestly considering suing them for false advertising if they don’t hurry up and give me a replacement that works.

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Jadethinksight355
17 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Wow, I really wish I saw this thread before buying one of these for 3D and After Effects work. Your object gets a glow! And your object gets a glow! And faded mattes everywhere! Jesus.    @originalmarshmello , how did you get that local dimming option to show up? I don’t even have the option on my Blade 16 2023.    Looks like I’ll try to sell and go with the Legion, sadly it doesnt have as high res of a display.  If your laptop is under their one year warranty still, I would contact them and let them know about the issues with your device. Their warranty clearly states that if you make a valid claim, they will either replace the device or give you a refund.  From my experience with Razer support, you have to pester them a bunch of times, even if they try to pull some BS about how you aren’t eligible. I’ve been told three times now that I am out of luck with repairs or replacements, but after I told them how it was unacceptable and clearly an issue on their end, they reached out to esc

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Go leave a comment on this youtube video which razer has definitely seen and wants me to remove with your issue and device.   

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Everyone here experiencing issues with your 2023 mini-led blade 16 should go create a youtube video showing the issues, then send the link to Razer. This seems to be the best way to get their attention and also genuinely show the issues with our laptops. I am also trying to get them to look at this forum and see all of us with issues. Looking forward to resolving these issues!

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Scotty, you should be able to get them to give you a working one for sure. They would much rather give those of us who don’t want to deal with the crappy false advertising working models than have us take them to court and be potentially forced to fix it for every Blade 16 user. Way more expensive. I would get on Razer ASAP if you are going that route. Just be warned that it may take a month or more before they finally get things sorted. 

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Everyone go Contact Razer and press them about it, this is unacceptable for all of you with a 2023 blade 16 miniled. I’ve been talking back-and-forth with them and they will be replacing mine with a suitable newer model, which does not have these issues.

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

I just got a new 2023 Blade 16 on amazon  that has the BOE panel (was on a great sale, and I am starting to realize why.  I tried some of the tweaks that were mentioned earlier in the post that have helped it. I also noticed that if you access the Intel Graphics command center app you can modify the color settings in there to make it look a little more acceptable. I did notice, like someone else mentioned, that using it in HDR makes it look much better, but still….. Also, my unit has a defective touchpad.  The clicking mechanism is unresponsive so I have to use tap gestures to do a lot of things I would normally do by depressing the touchpad. I personally would return it or talk to razer about it, the latter of those will take a while probably. Razer is in the process of possibly giving me a full refund on mine.

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

How do I tell if I have a AOU or BOE or ? display panel? Go to Device Manager > Monitor > double click on "Generic PnP Monitor". Go to Details Tab, select "Hardware IDs" in the property drop down list.It will say there.

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

I think we should not stop complaining for this and we all should Join with a Class action for this because Razer is known for shit like this they can Implement this with Bios Update but they are also Lazy and they don’t want to put the Cost to do that maybe someone, Can compare if the Logic board of the 24 has any specific, Chip for Mini Led Dimming controller should be eazy to spot as chip since the Boards of both models are almost the same in terms of size and Chip arangment! 100% agree. We paid too much money to just ignore false advertising. They need to either fix this, replace my laptop with one that works of equal or greater specs, or give me my money back.

104
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12 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Razer emailed me back after a long delay and me prodding them again, they told me that they are not adding that feature to the 2023 models. If I remember correctly many owners are banding together for a lawsuit as this simply isn’t usable for content creation or design work. 

104
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12 days ago
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KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

I am also experiencing horrible dimming and black crush on my mouse and other small objects over black images. This laptop is very nice except for this issue :( Also curious about the AUO vs BOU display and how to test this.

36
Jadethinksight355
17 days ago

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