Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483 | Razer Insider
Question

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

  • 1 October 2023
  • 36 replies
  • 1295 views
K
Userlevel 2

The Mini-LED Multi-Zone Backlight Control is not still implemented in the Synapse App and since it has been more then 3 months, I’ve spoken with Most German Blade 16 owners who have Mini Led models both BOE and AUO. 

 

More than 50 so Far and we Have Deiced to Join in a Class action Lawsuit aginst Razer as this are very expensive devices That Cost around 5000€.  

Razer has ignored or Lied to most of us Has not indicated when they are planing to add the Prommised Features, As the product they sell is very not finished with Known sleep Issues and Mini Led Issues as well as Wake From sleep issues.

 

Now there would either be an solution to the problems users have if not then I would like to ask everyone regardles of where you are to PM me so we can make the Lawsuit bigger.. 

Kind Regards..

36 Replies

K
Userlevel 2

Yeah to me they straight refused any repair or any support because I did not buy the device from them directly so, Honestly, I have not come close to what to do next with them the class action is ongoing but the first time it was stopped because we saw they added the option in synapse but then they removed it form 2023 models and only made it work with 2024 I assume because of scamming us to by new machines or save on coding so I have to restart the. I have been refused any kind of support by Razer and they have declared my case as nothing to them.. 

O
Userlevel 2

That’s where you threaten to sue them and they escalate the case to the VIP SUPPORT who then wastes more time, but eventually hopefully yields results. They told me I was SOL so I told them I was pursuing legal action (which I was) and they eventually offered me either a refund or a 2024 blade 16 oled with the 4080. 

MiddleYellowbasecool866

That’s where you threaten to sue them and they escalate the case to the VIP SUPPORT who then wastes more time, but eventually hopefully yields results. They told me I was SOL so I told them I was pursuing legal action (which I was) and they eventually offered me either a refund or a 2024 blade 16 oled with the 4080. 

Can you tell me which model you had and who supported you with it? 

My support team just says we can replace it with a new BOE and nothing else can be offered. So I asked what are they going to do if the BOE I get replaced is also bad and they said since the “laptop specialist” fixes it there should be no worries. That is what I call total BS

Z

The new display will most likely be broken as well. We got two of these laptops, sent both in for repair, and got an AUO and a BOE, both faulty and worse than when we had sent them in. There may be a very slight chance that yours wouldn’t have issues, but it’s probably a waste of time and money on both your side and Razer’s.

MiddleYellowbasecool866

The new display will most likely be broken as well. We got two of these laptops, sent both in for repair, and got an AUO and a BOE, both faulty and worse than when we had sent them in. There may be a very slight chance that yours wouldn’t have issues, but it’s probably a waste of time and money on both your side and Razer’s.

do you still have the device with faulty display and maybe considering pursuing legal action? more people help than having just me

O
Userlevel 2

Yes, Zehfyr does still have that faulty laptop. We both had 2023 Razer Blade 16 Miniled 4k/1080p display, 32gb ram, intel i9-13950hx, Nvidia RTX 4070 gpu specced laptops. I continuously was on them about replacing my defective device and it took about 2 months to get a solution. I dealt with Aljim from the Escalation team, who multiple times told me “this is all we can do”.

 

To that, I replied “I understand that you can only do so much but can we please send this to your manager / boss above you?” At some point he agreed to do just that and upon review with their “team” they agreed to give me either a refund or a 2024 blade 16 with OLED, 16gb ram, intel i9-14900hx, and RTX 4070. 
 

I again pushed it past the “this is all we can offer” because I needed 4k for my work, not to mention they tried to offer me a laptop of lower msrp and arguably specs than my original broken laptop. a few days later, they offered me the same laptop now with an RTX 4080, 32gb ram, and the same oled and processor. 
 

I tried yet again for the miniled 4k like my original laptop came with, WHICH WHEN I MENTIONED ON THE PHONE ABOUT A REPLACEMENT OF THE SAME SPEC, specifically MINILED, they said OK. This time, they talked amongst themselves but said they couldn’t offer me anything else, and this was their final offer. I finally settled for it, because I didn’t have too much ground to stand on since they were offering me a device of comparable value.

Hope this helps you and your journey to get your problem Solved.

MiddleYellowbasecool866

Yes, Zehfyr does still have that faulty laptop. We both had 2023 Razer Blade 16 Miniled 4k/1080p display, 32gb ram, intel i9-13950hx, Nvidia RTX 4070 gpu specced laptops. I continuously was on them about replacing my defective device and it took about 2 months to get a solution. I dealt with Aljim from the Escalation team, who multiple times told me “this is all we can do”.

 

To that, I replied “I understand that you can only do so much but can we please send this to your manager / boss above you?” At some point he agreed to do just that and upon review with their “team” they agreed to give me either a refund or a 2024 blade 16 with OLED, 16gb ram, intel i9-14900hx, and RTX 4070. 
 

I again pushed it past the “this is all we can offer” because I needed 4k for my work, not to mention they tried to offer me a laptop of lower msrp and arguably specs than my original broken laptop. a few days later, they offered me the same laptop now with an RTX 4080, 32gb ram, and the same oled and processor. 
 

I tried yet again for the miniled 4k like my original laptop came with, WHICH WHEN I MENTIONED ON THE PHONE ABOUT A REPLACEMENT OF THE SAME SPEC, specifically MINILED, they said OK. This time, they talked amongst themselves but said they couldn’t offer me anything else, and this was their final offer. I finally settled for it, because I didn’t have too much ground to stand on since they were offering me a device of comparable value.

Hope this helps you and your journey to get your problem Solved.

Yeah I already talked with laptop specialist and the VIP team but they don’t seem to care, I will update you if I find anything about class actions or personal legal actions

J

^Razer has actually fixed the issue or at least they are trying to because after the update from 08.01.24, i see the Local dimming

otpion 

Both my brother and I have the 2023 version with BOE panels in our Blade 16’s and neither of us have the option for local dimming. I’ve even tried installing the beta version of Synapse. How are you getting this option?

MiddleYellowbasecool866

^Razer has actually fixed the issue or at least they are trying to because after the update from 08.01.24, i see the Local dimming

otpion 

Both my brother and I have the 2023 version with BOE panels in our Blade 16’s and neither of us have the option for local dimming. I’ve even tried installing the beta version of Synapse. How are you getting this option?

Gone from what I hear cuz it failed.

Even when turned on was not a single dimming zone

K
Userlevel 2

^Razer has actually fixed the issue or at least they are trying to because after the update from 08.01.24, i see the Local dimming

otpion 

Both my brother and I have the 2023 version with BOE panels in our Blade 16’s and neither of us have the option for local dimming. I’ve even tried installing the beta version of Synapse. How are you getting this option?

Gone from what I hear cuz it failed.

Even when turned on was not a single dimming zone

Yep they removed it cause it was doing nothing that firmware update they been promissing has not been heard of at all we are already an year later since the laptop came out.. Razer support quality really shows it’s true colors with this one...

Jadethinksight355

The Mini-LED Multi-Zone Backlight Control is not still implemented in the Synapse App and since it has been more then 3 months, I’ve spoken with Most German Blade 16 owners who have Mini Led models both BOE and AUO. 

 

More than 50 so Far and we Have Deiced to Join in a Class action Lawsuit aginst Razer as this are very expensive devices That Cost around 5000€.  

Razer has ignored or Lied to most of us Has not indicated when they are planing to add the Prommised Features, As the product they sell is very not finished with Known sleep Issues and Mini Led Issues as well as Wake From sleep issues.

 

Now there would either be an solution to the problems users have if not then I would like to ask everyone regardles of where you are to PM me so we can make the Lawsuit bigger.. 

Kind Regards..

i have same problem. 

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