Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483 | Razer Insider
Question

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

  • 1 October 2023
  • 36 replies
  • 1375 views
K
Userlevel 2

The Mini-LED Multi-Zone Backlight Control is not still implemented in the Synapse App and since it has been more then 3 months, I’ve spoken with Most German Blade 16 owners who have Mini Led models both BOE and AUO. 

 

More than 50 so Far and we Have Deiced to Join in a Class action Lawsuit aginst Razer as this are very expensive devices That Cost around 5000€.  

Razer has ignored or Lied to most of us Has not indicated when they are planing to add the Prommised Features, As the product they sell is very not finished with Known sleep Issues and Mini Led Issues as well as Wake From sleep issues.

 

Now there would either be an solution to the problems users have if not then I would like to ask everyone regardles of where you are to PM me so we can make the Lawsuit bigger.. 

Kind Regards..

36 Replies

Jadethinksight355

The Mini-LED Multi-Zone Backlight Control is not still implemented in the Synapse App and since it has been more then 3 months, I’ve spoken with Most German Blade 16 owners who have Mini Led models both BOE and AUO. 

 

More than 50 so Far and we Have Deiced to Join in a Class action Lawsuit aginst Razer as this are very expensive devices That Cost around 5000€.  

Razer has ignored or Lied to most of us Has not indicated when they are planing to add the Prommised Features, As the product they sell is very not finished with Known sleep Issues and Mini Led Issues as well as Wake From sleep issues.

 

Now there would either be an solution to the problems users have if not then I would like to ask everyone regardles of where you are to PM me so we can make the Lawsuit bigger.. 

Kind Regards..

i have same problem. 

K
Userlevel 2

^Razer has actually fixed the issue or at least they are trying to because after the update from 08.01.24, i see the Local dimming

otpion 

Both my brother and I have the 2023 version with BOE panels in our Blade 16’s and neither of us have the option for local dimming. I’ve even tried installing the beta version of Synapse. How are you getting this option?

Gone from what I hear cuz it failed.

Even when turned on was not a single dimming zone

Yep they removed it cause it was doing nothing that firmware update they been promissing has not been heard of at all we are already an year later since the laptop came out.. Razer support quality really shows it’s true colors with this one...

MiddleYellowbasecool866

^Razer has actually fixed the issue or at least they are trying to because after the update from 08.01.24, i see the Local dimming

otpion 

Both my brother and I have the 2023 version with BOE panels in our Blade 16’s and neither of us have the option for local dimming. I’ve even tried installing the beta version of Synapse. How are you getting this option?

Gone from what I hear cuz it failed.

Even when turned on was not a single dimming zone

J

^Razer has actually fixed the issue or at least they are trying to because after the update from 08.01.24, i see the Local dimming

otpion 

Both my brother and I have the 2023 version with BOE panels in our Blade 16’s and neither of us have the option for local dimming. I’ve even tried installing the beta version of Synapse. How are you getting this option?

MiddleYellowbasecool866

Yes, Zehfyr does still have that faulty laptop. We both had 2023 Razer Blade 16 Miniled 4k/1080p display, 32gb ram, intel i9-13950hx, Nvidia RTX 4070 gpu specced laptops. I continuously was on them about replacing my defective device and it took about 2 months to get a solution. I dealt with Aljim from the Escalation team, who multiple times told me “this is all we can do”.

 

To that, I replied “I understand that you can only do so much but can we please send this to your manager / boss above you?” At some point he agreed to do just that and upon review with their “team” they agreed to give me either a refund or a 2024 blade 16 with OLED, 16gb ram, intel i9-14900hx, and RTX 4070. 
 

I again pushed it past the “this is all we can offer” because I needed 4k for my work, not to mention they tried to offer me a laptop of lower msrp and arguably specs than my original broken laptop. a few days later, they offered me the same laptop now with an RTX 4080, 32gb ram, and the same oled and processor. 
 

I tried yet again for the miniled 4k like my original laptop came with, WHICH WHEN I MENTIONED ON THE PHONE ABOUT A REPLACEMENT OF THE SAME SPEC, specifically MINILED, they said OK. This time, they talked amongst themselves but said they couldn’t offer me anything else, and this was their final offer. I finally settled for it, because I didn’t have too much ground to stand on since they were offering me a device of comparable value.

Hope this helps you and your journey to get your problem Solved.

Yeah I already talked with laptop specialist and the VIP team but they don’t seem to care, I will update you if I find anything about class actions or personal legal actions

O
Userlevel 2

Yes, Zehfyr does still have that faulty laptop. We both had 2023 Razer Blade 16 Miniled 4k/1080p display, 32gb ram, intel i9-13950hx, Nvidia RTX 4070 gpu specced laptops. I continuously was on them about replacing my defective device and it took about 2 months to get a solution. I dealt with Aljim from the Escalation team, who multiple times told me “this is all we can do”.

 

To that, I replied “I understand that you can only do so much but can we please send this to your manager / boss above you?” At some point he agreed to do just that and upon review with their “team” they agreed to give me either a refund or a 2024 blade 16 with OLED, 16gb ram, intel i9-14900hx, and RTX 4070. 
 

I again pushed it past the “this is all we can offer” because I needed 4k for my work, not to mention they tried to offer me a laptop of lower msrp and arguably specs than my original broken laptop. a few days later, they offered me the same laptop now with an RTX 4080, 32gb ram, and the same oled and processor. 
 

I tried yet again for the miniled 4k like my original laptop came with, WHICH WHEN I MENTIONED ON THE PHONE ABOUT A REPLACEMENT OF THE SAME SPEC, specifically MINILED, they said OK. This time, they talked amongst themselves but said they couldn’t offer me anything else, and this was their final offer. I finally settled for it, because I didn’t have too much ground to stand on since they were offering me a device of comparable value.

Hope this helps you and your journey to get your problem Solved.

MiddleYellowbasecool866

The new display will most likely be broken as well. We got two of these laptops, sent both in for repair, and got an AUO and a BOE, both faulty and worse than when we had sent them in. There may be a very slight chance that yours wouldn’t have issues, but it’s probably a waste of time and money on both your side and Razer’s.

do you still have the device with faulty display and maybe considering pursuing legal action? more people help than having just me

Z

The new display will most likely be broken as well. We got two of these laptops, sent both in for repair, and got an AUO and a BOE, both faulty and worse than when we had sent them in. There may be a very slight chance that yours wouldn’t have issues, but it’s probably a waste of time and money on both your side and Razer’s.

MiddleYellowbasecool866

That’s where you threaten to sue them and they escalate the case to the VIP SUPPORT who then wastes more time, but eventually hopefully yields results. They told me I was SOL so I told them I was pursuing legal action (which I was) and they eventually offered me either a refund or a 2024 blade 16 oled with the 4080. 

Can you tell me which model you had and who supported you with it? 

My support team just says we can replace it with a new BOE and nothing else can be offered. So I asked what are they going to do if the BOE I get replaced is also bad and they said since the “laptop specialist” fixes it there should be no worries. That is what I call total BS

O
Userlevel 2

That’s where you threaten to sue them and they escalate the case to the VIP SUPPORT who then wastes more time, but eventually hopefully yields results. They told me I was SOL so I told them I was pursuing legal action (which I was) and they eventually offered me either a refund or a 2024 blade 16 oled with the 4080. 

K
Userlevel 2

Yeah to me they straight refused any repair or any support because I did not buy the device from them directly so, Honestly, I have not come close to what to do next with them the class action is ongoing but the first time it was stopped because we saw they added the option in synapse but then they removed it form 2023 models and only made it work with 2024 I assume because of scamming us to by new machines or save on coding so I have to restart the. I have been refused any kind of support by Razer and they have declared my case as nothing to them.. 

F

After about 8 months of back and fourth with customer support, one repair job to try to fix the bad panel (that did nothing but take up weeks of my time), a full RMA to replace the panel (which was replaced with the same bad panel laptop) I have now reached the end of the road it looks like. I haven’t seen this response yet, which makes you think they will eventually fix the issue, but I think we all know we wasted a ton of money on a brick. I’m truly amazed they keep selling the 2023 model and there hasn’t been a recall or some kind of fix to deal with this problem. It’s remarkable how unprofessional and down right deceitful the whole process has been. Never again. 

 

“Thank you for contacting Razer. My name is (made up name from Razer HQ) from the Laptop Specialist Team and I'll be your support agent today.

 

Regarding your concern, I am afraid we can't grant your request to process a repair since the after-warranty for your replacement is for repair only within a 90-days. Also, if we process a repair and request to replace the panel only is not possible since the other panel which is AUO is already out of stock as per our repair team.

 

The only thing we can suggest is to wait for the firmware update for this specific panel of the laptop.

 

Due to the complexity and the work that needs to be done, we are unable to provide an estimate of when you can expect a fix. However, once a fix has been identified, this will be released in a future software update.

 

I know this is not the answer you are expecting. And as much as I would like to grant your request, unfortunately, so many aspects will be compromised. This will also remind all customers and all the people who are bound by it that Razer has exclusions and limitations on its warranty as well as its process.

 

But we appreciate your patience and understanding. If you ever need help with us, please don't hesitate to contact us. Have a great day from Razer to your family. Thanks for being part of Razer!”

Z

I too am stuck with a non-functional display, which Razer attempted to repair and is now refusing to resolve. I would like to join the class action lawsuit or may even pursue my own legal action. Let’s generate some views on this and warn others about these terrible experiences with Razer.

MiddleYellowbasecool866

They literally told me that it wasn’t fixable. 

https://mysupport.razer.com/app/answers/detail/a_id/9761/~/local-dimming-faqs

 

In this article they admit to the local dimming toggle being available for only the 2024 models. Pretty lame after they advertised the device as being great for both entertainment and content creation work.

dang, I guess razer support always lies so they can just keep the customers to wait until return period or warrenty period ends so we can’t do anything about it

O
Userlevel 2

They literally told me that it wasn’t fixable. 

https://mysupport.razer.com/app/answers/detail/a_id/9761/~/local-dimming-faqs

 

In this article they admit to the local dimming toggle being available for only the 2024 models. Pretty lame after they advertised the device as being great for both entertainment and content creation work.

MiddleYellowbasecool866

Mine was just outside the year warranty when I bought it, so support refuses to fix it or replace it. Will be waiting for a firmware update that will never come….

Mine is still under warrenty and they are claiming to update this issue which was addressed for months and never fixed, and thus my blade cannot be replaced or fixed. Ridiculous, they are stating that I just return the device is I am unsatisfied.

Not like they will definatly  update even before my return window closes. This is ridiculous for a company like razer

O
Userlevel 2

Mine was just outside the year warranty when I bought it, so support refuses to fix it or replace it. Will be waiting for a firmware update that will never come….

That’s a tough situation legally… I think you are still able to sue them due to false advertising though, which they would probably rather fix your issue than go to court. Did you mention that to support at all?

E

Mine was just outside the year warranty when I bought it, so support refuses to fix it or replace it. Will be waiting for a firmware update that will never come….

O
Userlevel 2

@originalmarshmello @Ocean-Sun  Go to device manager, monitors, then details. Under the property dropdown change this to hardware Ids, and the dreaded BOE panel will show up. 

Thank you for this! I am honestly considering suing them for false advertising if they don’t hurry up and give me a replacement that works.

E

@originalmarshmello @Ocean-Sun  Go to device manager, monitors, then details. Under the property dropdown change this to hardware Ids, and the dreaded BOE panel will show up. 

O
Userlevel 2

I am also experiencing horrible dimming and black crush on my mouse and other small objects over black images. This laptop is very nice except for this issue :( Also curious about the AUO vs BOU display and how to test this.

O

How do you check whether the Blade 16 has an AOU or a BOE mini led panel?

 

I just purchased the 2024 Mercury Blade 16 with mini led and am waiting for it to arrive. I was told that the 2024 mini led models allow local dimming to be switched off.

D
Userlevel 1

excuse me wtf, with all the emails ive been sending them since i got the laptop about the panel dimming, this is what it comes too?????? 

Ljcastellano

Synapse had an update so I was hoping it would fix the option but nothing, local dimming option still not functional. Im thinking we gotta wait for a firmware update so that synapse can work with the panel settings. Only took over half a year to get to this point smh

Based  on the below FAQs page, the 2024 model is the only one you will be able to disable local dimming. 
is Razer giving up with the 2023 model issues? 
 


https://mysupport.razer.com/app/answers/detail/a_id/9761?_ga=2.53674856.1345129906.1705076495-1690491620.1705076495&_gl=1*9qxh8e*_ga*MTY5MDQ5MTYyMC4xNzA1MDc2NDk1*_ga_3TRK53PM75*MTcwNTA3NDE3MS45LjEuMTcwNTA3OTAzOC4zMi4wLjA.

 

 

D
Userlevel 1

Synapse had an update so I was hoping it would fix the option but nothing, local dimming option still not functional. Im thinking we gotta wait for a firmware update so that synapse can work with the panel settings. Only took over half a year to get to this point smh

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