Replies posted by NathObeaN | Razer Insider

Replies posted by NathObeaN

6 Replies

P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Well after much back-and-forth with Razer support, this was their latest response:“We would like to inform you that we have escalated your case to our developer team for investigation and issue replication. While we don't have an estimated time for a solution, we will provide it through a software update. To ensure that you receive the update, please make sure to regularly update your System and Synapse software.” So, that’s it for now. I don’t have high hopes, but we’ll see.

138
ThomasCircle
18 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Habe ich auch schon alles gemacht, war auch beim höchsten Razer Support Level, den noch wurde der Fehler bisher immer noch nicht behoben, das heißt wohl einfach sie können es nicht ändern… leider….  But the strange thing is, it worked fine in the previous release… I don’t understand why they can’t just provide me with the old version. I would happily disable auto-update!

138
ThomasCircle
18 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Well, I’m still working with Razer support. After speaking with 3 different people, it’s now been escalated to Level 2 support. I’ve asked numerous times - “give me the previous release, and I can verify if it’s a bug in the new release”, but nope, just have to keep going through the motion for now.

138
ThomasCircle
18 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Currently working with Razer support to try and diagnose the issue. Will update once I’ve got somewhere with them.

138
ThomasCircle
18 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

It Doesn't worked for me for 3 days too. But i saw in windows update something with razer after i manuelly searched for updates. It autoamticly downloaded that and after pc restart it works again. Please look for windows updater. didn’t work for me - no updates available, unless it’s simply not available ‘yet’ for me.

138
ThomasCircle
18 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

I purchased my mouse a few weeks back and the dock LEDs were shutting off just fine when the computer was off. Now, all of a sudden, the lights are staying on?? I guess they broke something in an automatic update?

138
ThomasCircle
18 days ago

Badges

View More
CookiesCookie settings