Replies posted by JPKCoffs | Razer Insider

Replies posted by JPKCoffs

5 Replies

J
JPKCoffs
posted in Razer Support

Stealth won't run on battery

Yes, it's not the experience that we want as customers either. It seems it may be a very simple issue like a loose battery connector, but of course as the machine is under warranty, I can't open it up and have a look. A week seems plenty for the Support Team to make the decision on whether the machine needs to be sent in. It's hard to know what the hold up is when we get no communication at all for days at a time in response to sending in the requested information. Anyway, PM sent with the case number. Any update you can give us on what is, or isn't, going on with the case at Razer's end would be greatly appreciated.

6
J
4 years ago
J
JPKCoffs
posted in Razer Support

Stealth won't run on battery

I don't want to be too negative, but some of Razer's customer service people are amongst the most frustrating people I've ever dealt with. Three days ago, I was asked to run a battery report and send in the HTML output. I did that, and sent the HTML version to Razer. Razer Customer Support said they couldn't read it (I managed to open the attachment fine on both the device I sent it from and others) and could they have screenshots. So I opened the battery report directly from the email I'd sent to Razer, and screenshotted the 6 screens worth of report and sent it in. A few hours later, I get an email saying "thanks for the screenshots, but we really need the HTML version, could you send one". Now having sent the requested information multiple times in multiple formats including three times as an HTML file, I've been waiting nearly 3 days for a reply, and have just received an email saying that Razer (who haven't answered my emails from 3 days ago) want to close the case because it

6
J
4 years ago
J
JPKCoffs
posted in Razer Support

Stealth won't run on battery

Case now opened and PM with case number sent.

6
J
4 years ago
J
JPKCoffs
posted in Razer Support

Stealth won't run on battery

Haven't opened a case for this problem yet - was waiting to see if I could sort it out without opening an RMA. It never had any battery issues before, although when it went in for warranty repair (screen issues) a month ago a swelling battery was detected, and a new battery was put in. In the month since then, it's been fine, then suddenly a few days ago it wouldn't run off battery. My son also uses it as a school laptop, so he's currently just taking his adapter to school. If we need to send it in for repair again, we'll time it for his school holidays at the end of June.

6
J
4 years ago
J
JPKCoffs
posted in Razer Support

Concerned about warranty claim

PM sent with details as requested...

2
J
5 years ago

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