Replies posted by Mic4cH | Razer Insider

Replies posted by Mic4cH

5 Replies

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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Hi, So there's nothing new under the Sun.. After rising the ticket, the support wants me to provide all the unnecessary informations like my phone numer, my address, pay check for the Dock Pro and so on. But coversation with the support is heading to replace the unit which is nonsense in my opinion. If this is how it's gonna look like I will try to make a script that will switch the Lights of the Dock off while pc is going to be powered off /sleep etc. And consider that as a fix. Anyway it would be better than options we have so far: 1. Disable power usb in S5 state (when PC is off) - aka "non charging dock" solution 2. Disable rgb for Dock at all aka "non chroma dock" But the best sulution would be to FIX (!) the issue by Razer and deliver software/firmware for something that they suggesting they are seling aka "Charging Dock with Chroma"! (so both fuctions working fine!) While it costs more than most of gaming mice in the Market being only the Dock station is should do it's t

138
ThomasCircle
7 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Razer.Speedcr0ssThere's no latest update for the Mouse Dock Pro and Synapse 3.0. I recommend submitting a case so our Support Team and devs can log the users experiencing this behavior and get their log files for investigation. Thanks for your joint interest. Ticked is already raised. I have described this issue and attached this post there.

138
ThomasCircle
7 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

1PUNCHM4NCould you explain how to set the profile to turn off the lights? To turn it off completely? 1. Go to synapse -> ACCESSORY -> LIGHTING 2. Near the PROFILE click three dots 3. Add and set the profile's name 4. In this new profile set BRIGHTNESS to 0 4. Disable BRIGHTNESS That's it. You won't have RGB but it will keep disabled after the PC power off. At least it was for the last few tries I turned PC off. Hi, @Razer.Speedcr0ss Does the dev team work on the real fix already? BR

138
ThomasCircle
7 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

1PUNCHM4Nhave tired everything. Repair, clean install and used razer tools to clean out drivers. I also have issue with the dock not getting detector something my mouse doesn’t get picked up when booting. I have to unplug and plug the cable every time I turn on my pc. so many issues with this new dock. Support just keep telling me to do the same thing over and over again same uninstalls and windows repair etc. Nothing works. They need to update the firmware on the dock so it works like the ultimate dock. As I said, regarding to the fact that the dock is capable to keep leds off while pc is off and power is delivered. This is definatelly the software issue. The firmware/synapse(?) needs to be updated. I am also observing issue with the mouse paired with dock not working sometimes while switching between pc and laptop with usb KVM. I need to pull the cable out and in again or switchover again to make that work. So shame that the Razer's flagship product have such a silly problems. Th

138
ThomasCircle
7 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Razer.Speedcr0ssI replied to your message. Thanks for your cooperation, 1PUNCHM4N! Hi, I have the exact same problem.. Basilisk Ultimate with dock - both devices turned off their lights while computer is powered off (usb power is delivered to charge mouse!) While Basilisk V3 pro with Dock Pro is not behaving the same way. Only mouse is disabling it's leds while computer is powered off. The only way to get that Dock Pro leds off is set leds off in the profile so it is nonsense buying rgb device or it is pain in the *** changing profile everytime when powering off PC! This is definatelly a software issue no doubt about that. With the newest firmware from today problem still occurs. How to solve that then? Thanks, BR

138
ThomasCircle
7 days ago

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