Replies posted by sfxpete | Razer Insider

Replies posted by sfxpete

13 Replies

S
sfxpete
posted in Razer Support

Razer Blade 15 Advanced Early 2019 Annoying Flicker

Well we 'continued in PM' (by which that means I was told theres no updates and they will keep an eye on the case, great.....) and guess what, nothing, I am now 64 days into when I reported the issue with no fix in sight. I also asked for a refund weeks ago and I'm still awaiting an answer on that, what is wrong with you Razer, do you enjoy making customers angry and annoyed because you excel at it! Wheres the refund being authorised, a colony on Mars perhaps, further than that? Seems to be. https://uk.trustpilot.com/review/razer.com Looking at the above I'm not alone and you not only excel at it, you're a world leader! I've since got rid of your laptop on my own, thanks for no help, terrible communication and causing me months of time wasting. I will recoup that by telling every single person I meet to never trust or buy from you and unfortunately for you I'm contact with plenty of studios and people that might consider you. Quite simply the worst company I've ever dealt with,

9
S
4 years ago
S
sfxpete
posted in Razer Support

Razer Blade 15 Advanced Early 2019 Annoying Flicker

Still waiting to hear from you @Razer.RedPanda ..... My case is now 53 days old on what is almost one your most expensive and current gen products, I would have thought you would want to fix this and at least offer some sort of compromise / compensation but here I am, still waiting with no idea what / if anything is going on. I thought I'd try the UK Razer support phone line again whilst I'm waiting to hear from just to ensure I'm doing everything I can to resolve things and guess what, still no supervisor or anyone able to offer any sort of escalation, what kind of setup are you running here Razer? @Razer.RedPanda?

9
S
4 years ago
mltan
mltanCEO
posted in General Discussion

What would you like to see next from Razer?

I'd still like basic support for my Razer laptop, maybe I can get a chroma version

5948
sharesharpRed352
17 hours ago
S
sfxpete
posted in Razer Support

Razer Blade 15 Advanced Early 2019 Annoying Flicker

So, the saga continues. I call the Razer support phone line today during my now daily call to them (you need to call them, nobody will ever call you back, trust me, I know) after being promised an update on the situation today from the supervisor and now the supervisor is now out the office until Sunday but nobody is exactly sure when she will back, that Sun is an estimate? Ok, so surely theres another manager or someone with an update and resolution, nope. There's no other person to speak to, no manager, no supervisor, no team leader, no nothing and none coming. The UK phone support didn't have a clue where their back office was or how to contact them or where Razer's UK address is.... @Razer.RedPanda I'm still waiting to hear from you but I guess you are probably in another timezone. Apologies, it appears you want to help me but your picking up from a VERY frustrated and let down customer, I hope you make contact today with some actual outcome please.

9
S
4 years ago
S
sfxpete
posted in Razer Support

Razer Blade 15 Advanced Early 2019 Annoying Flicker

I just want to add that Photoshop has the flicker when using it via Nvidia + Optimus, no flicker / dimming with the Integrated Intel graphics.

9
S
4 years ago
S
sfxpete
posted in Razer Support

Razer Blade 15 Advanced Early 2019 Annoying Flicker

I've just PM'ed it over

9
S
4 years ago
L
Longtooths
posted in Razer Support

Disappointed with Customer Service response to known faulty mice

I'm having a support 'battle' at the moment with Razer and everytime I read a thread like this it makes me feel more and more of a fool for trusting them to provide a quality product and support it when needed and help me.

3
Razer.Caziel
4 years ago
S
sfxpete
posted in Razer Support

Razer Blade 15 Advanced Early 2019 Annoying Flicker

Thought I'd update this to say after yet many more chasing up support with phone calls at my expense I came up with a reasonable workaround / compensation, after all I've been waiting 51 days and so far all I've been told is 'its a problem but we don't know when we will fix it' great..... If Razer could supply me with an Core X Chroma eGPU I would get a graphics card at my expense as that would allow 2 dedicated connection to an Nvidia GPU via DisplayPort (I need one for VR and one for the monitor to avoid the issue and work at 144hz) and let me work externally on my monitor (with the USB hub in the chroma I could swap using my thunderbolt dock for the eGPU) whilst the issue is fixed, my request was refused, great job Razer. Now I've requested a full refund which given the laptop isn't fit for purpose I am well within my legal rights and entitled to. Feel free to reach out to me Razer support if you can improve this situation, I've been ignored so far and your poor 1st line support

9
S
4 years ago
Lafar
Vanguard
LafarVanguard
posted in General Discussion

Razer Support - A 2019 Winner

Sorry but I had to chime in here and say my experience with support has been nothing short of terrible, you can read about it here... /razer-blade-15-advanced-early-2019-annoying-flicker.51821/ /slow-support-12-days-and-waiting.51889/ Total joke and never been treated like this a customer in my 43 years alive.

44
X
4 years ago
T
The_Grey_Wolf_15
posted in General Discussion

If Razer fixed their customer support, no other company could touch them.

Couldn't agree more, pretty much had enough of chasing their support with no resolution and when you give them a sensible compromise they refuse it, well done Razer.

3
S
4 years ago
mltan
mltanCEO
posted in General Discussion

What would you like to see next from Razer?

Decent support

5948
sharesharpRed352
17 hours ago
G
Grullowirebuzz122
posted in Razer Support

Slow support 12 days and waiting

I reported an issue 51 days ago for my brand new laptop (Razer Blade 15 Advanced 2019 model, Nvidia RTX 2070). It got ignored until I repeatedly chased support and kept going over the same things time and time and time again. Was promised callbacks time and time again I never got and I have to keep calling them at my expense as the online chat support never got me anywhere. The the issue was finally acknowledged by their 'engineering' team but no ETA of when a fix is coming, wonderful.... Given the terrible communications and length of time I spoke with support about a workaround if they can provide me with some additional hardware (external eGPU enclosure as I need 2 dedicated connections to the Nvidia GPU for the workaround, I use this laptop to dev for VR) which I find out today the request was refused, really?! Bear in mind I would have to buy a graphics card on top of that I never wanted or needed because of the issue (flicker in app's powered by Nvidia GPU) and also it doesn

17
Razer.Caziel
4 years ago
S
sfxpete
posted in Razer Support

Razer Blade 15 Advanced Early 2019 Annoying Flicker

So after Razer not calling me back for a 5th time when promised, I called them and according to the guy I spoke to the problem has been acknowledged by their engineers (but no ETA on the fix). Is this normal with their support? i.e. no-one contacting you back when they say they will, chasing every single time, expected better when paying for a premium product like my Blade laptop....

9
S
4 years ago

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