Replies posted by whatevereverever | Razer Insider

Replies posted by whatevereverever

6 Replies

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whatevereverever
posted in Razer Support

Does my Razer Blade 2018 support Gsync on an external monitor

Razer.Speedcr0ssHey @whatevereverever. Our Razer Blade 15" 2018 is not compatible with G-Sync. Those with frame rates above 60Hz, the benefit of G-Sync is less apparent to the naked eye. By not integrating G-Sync we were able to use NVIDIA Optimus to help prolong the battery life when users are on the go. Ok, thanks for the reply. Any idea why I cannot use the monitor at all when plugged into the displayport on the Razer? And secondly why it wont run at anything above 120Hz when attached to the thunderbolt port. Looking forward to your reply. It's not much of a gamer's experience so far!

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Razer.Speedcr0ss
4 years ago
GR8-Ride
GR8-RideInsider
posted in Razer Support

Razer Blade 15 Advanced (2018) missing webcam & mute microphone

lol, yeah was thinking the same but the thing that put me off was well.. what will go wrong with the newer one? I don't have a desktop pc at the mo, so the same as you cannot be without a computer for what, 2-4 weeks while they try to sort it out. I noticed that they do some kind of elite support plan in the US but don't think that includes onsite repair and do not know if you can buy it post sale. Good luck with it all, hope you get it sorted out

18
Razer.Speedcr0ss
4 years ago
GR8-Ride
GR8-RideInsider
posted in Razer Support

Razer Blade 15 Advanced (2018) missing webcam & mute microphone

By the way, Razer support told me yesterday that we actually have TWO YEARS WARRANTY in Europe not just one which was a pleasant surprise. I am totally with you on this, the Razer Blade is an expensive bit of kit and having them fail so quickly is pretty shoddy.

18
Razer.Speedcr0ss
4 years ago
GR8-Ride
GR8-RideInsider
posted in Razer Support

Razer Blade 15 Advanced (2018) missing webcam & mute microphone

GR8-RideSo the next obvious question is, did that work for you? As it's not working for me, and I've updated both the EC to 1.03 and BIOS to 1.07. Do you know what I hadn't actually checked because I don't use either the mic or the webcam. It did seem to resolve my other issue, at least I have not yet had an irrecoverable black screen yet, but only time will tell with that. Ok.. you know what, neither the webcam or mic are working. Sounds about right. Razer need to release a public statement about these issues, and sort out replacements, I am sure Louis Rossman and Linus tech tips would not be surprised.

18
Razer.Speedcr0ss
4 years ago
GR8-Ride
GR8-RideInsider
posted in Razer Support

Razer Blade 15 Advanced (2018) missing webcam & mute microphone

Hi, I actually had the same issue and spoke with Razer's support team yesterday who sent me links to a newer BIOS file v1.07 and a newer EC update Version 1.03. For some reason they are not listed on the Razer downloads page (at least here in the UK) but I was told by the woman on chat that they should sort out most webcam and microphone related issues with the 2018 Razer blade Advanced. here are the links BIOS update 1.07 http://rzr.to/jmHyG EC Update 1.03 https://dl.razer.com/drivers/BladeC1/RazerUpdater_v1.1.1.0_C1-ECv0103.exe Obviously backup your data before updating the mainboard. I also reinstalled windows after the updates which may or may not be something that you can do, but is probably a good idea. I also reset the bios to defaults. Maybe some more knowledgeable here (hey Razer!) could tell us what the newer BIOS and EC files are actually addressing in full. I did notice afterwards that the power saving features in Windows had actually shifted, meaning that to get th

18
Razer.Speedcr0ss
4 years ago
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whatevereverever
posted in Razer Support

Internal microphone issue on Razer Blade 2018

GR8-RideYou're not the only one with this problem. I've had this on my 2018 Blade Advanced for several months now. I've always used a wired headset or USB speakerphone, so it hasn't been a huge issue, but it's good to hear that I'm not the only one seeing this. Sorry to hear you are having the same issue, I have seen others too with the same problem. I spoke to Razer's support team yesterday who sent me a link to bios version 1.07 which isn't available on the downloads page for some reason, there is also a download for the newer EC update 1.03. That may or may not help you. They seemed to think that it corrects most microphone and webcam related problems that exist. I am not entirely sure why they are not public (the woman on chat said they should be), so exercise the usual caution, but they are official Razer releases. I have installed them without issue, but also reinstalled windows afterwards. Here are the links: BIOS update 1.07 http://rzr.to/jmHyG EC Update 1.03 https://d

2
W
4 years ago

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