Replies posted by Tone4k | Razer Insider

Replies posted by Tone4k

2 Replies

S
S0mth1n
posted in Razer Support

Type C Port stopped functioning.

I've now had the USB-C port die twice. Seems to happen when I have a drive plugged in and the drive getting disconnected without it being properly ejected. The first time it happened, I got on Razers online live chat support and they told me to reinstall the thunderbolt driver which is found on the Razer website. That didn't fix the problem. I fixed the issue the first time by re installing the Razer Intel chipset firmware. Today, the same thing has just happened again. It's not just the drive that wasn't ejected that doesn't work, the whole port gets immobilised. Power runs to it, but no usbc device with work. I rely on my Razer for data management and this is a major flaw. Surely I don't have to keep reloading firmware just to get a port to work. What's the issue Razer? Love my Razer Blade 15 Base, but this issue is really unacceptable. Any chance it can be fixed permanently somehow?

8
Razer.Caziel
4 years ago
D
directImperialfever976
posted in Systems

Thunderbolt 3 / USB C problems (RBS 8550u)

I've now had the USB-C port die twice. Seems to happen when I have a drive plugged in and the drive getting disconnected without it being properly ejected. The first time it happened, I got on Razers online live chat support and they told me to reinstall the thunderbolt driver which is found on the Razer website. That didn't fix the problem. I fixed the issue the first time by re installing the Razer Intel chipset firmware. Today, the same thing has just happened again. It's not just the drive that wasn't ejected that doesn't work, the whole port gets immobilised. Power runs to it, but no usbc device with work. I rely on my Razer for data management and this is a major flaw. Surely I don't have to keep reloading firmware just to get a port to work. What's the issue Razer? Love my Razer Blade 15 Base, but this issue is really unacceptable. Any chance it can be fixed permanently somehow?

6
T
4 years ago

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