Replies posted by BlueGreenaeroguide885 | Razer Insider

Replies posted by BlueGreenaeroguide885

2 Replies

M
miroslav_s
posted in General Discussion

Never will I buy Razer phone again

I've been trying to get a replacement phone for the last 3 months, finally after all the bs. I received a replacement phone yesterday that has green growing in the USB c - port, the screen isn't glued down and physically moves 1-2mm into the metal case of the phone, they somehow got plastic under the speaker tray and bent the speaker tray while forcing it down while plastic was still under the tray, and they were nice enough to wrap the plastic with sand and dog hair on the phone. Why did I buy this phone? To make matters worst, if we don't get Android 10, we can't use a PlayStation controller with the PlayStation remote play app ... So much for a gamers phone . This service is insane. I started speaking to someone here on the forum by the name of red panda, hopefully he can be of better assistance than Noel that decided to provide me this poor excuse for a replacement phone.

5
M
4 years ago
B
BlueGreenaeroguide885
posted in Razer Support

2 month replacement time on replacement phone, no replacement received

I am writing to inform an update about the replacement device. The phone has been replaced and i just received it in from ups 3 months later. This replacement phone is used, 1.the usb-c port is absolutely filthy, 2.the speaker grill has plastic under the speaker grill and will break the speaker grill if i pull it which im sure razer will be happy to not assist me if there is physical damage on the phone. 3. The replacement phones screen protector is filthy with lots of air bubbles sand and even dog hair is stuck to the phone. 4.cant connect to known good wifi on 2.4 or 5ghz bands Is this a joke to the warranty side of razer? you guys just supply us with your used phones as replacements? God i hope i dont have any issues with the razer phone 2 i bought out of necessity last week because it took 3 months for a replacement from razer and i get this used device that the warranty team didnt even bother to clean. I have taken photos and video of the unboxing for proof. My respect for raze

2
B
4 years ago

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