Replies posted by Masono | Razer Insider

Replies posted by Masono

10 Replies

M
MasonoInsider
posted in Razer Support

Nommo Pro not syncing with Chroma connect

PhotophonicI have been working with support on this for a bit now and they agree this is a software issue. Trying to help get info as to why this is happening. was there any fix for you? i am still in the not syncing dilemma and have given up on even trying to find a fix for a while now

8
Razer.Speedcr0ss
2 years ago
M
MasonoInsider
posted in Razer Support

Nommo Pro not syncing with Chroma connect

PhotophonicNope. I noticed they sync up and work just fine with the Chroma Visualizer via Spotify, a Chroma App connection, but just freeze on a color when running Wallpaper Engine, Outriders, or Divinity 2. I'll have to contact support on this as well as my phone has a camera. actually for me they freeze no matter what connect application i run :/ they work fine with visualizer & chroma sync tho and i tested on multiple pcs already as well...

8
Razer.Speedcr0ss
2 years ago
M
MasonoInsider
posted in Razer Support

Nommo Pro not syncing with Chroma connect

PhotophonicJust picked up a set of Nommo Pros and have this exact issue. Everything else syncs up with Chroma Connect but the Nommos will pick a color and just stay there. If I disable the connect then they immediately sync up with whatever profile is active. did u find any solve? i contacted support but they want a video of the issue and i have no camera and the on ei was gonna borrow also didnt turn out so yeah i couldnt ask support for further help...

8
Razer.Speedcr0ss
2 years ago
G
GoldenYellowPEARLever941
posted in Razer Support

Stuck on "The current settings on your camera is different from Razer Synapse."

Masonoso yesterday it worked and today the popup is back and not clickable again -.- this is awful so i think i know what triggered mine to come back. its the ripsaw hd capture card. does anyone else have that and the kiyo and can confirm that the ripsaw overwrites the kiyos drivers? because mine does and causes this bug again

87
Razer.Speedcr0ss
3 years ago
G
GoldenYellowPEARLever941
posted in Razer Support

Stuck on "The current settings on your camera is different from Razer Synapse."

so yesterday it worked and today the popup is back and not clickable again -.- this is awful

87
Razer.Speedcr0ss
3 years ago
M
MasonoInsider
posted in Razer Support

Ripsaw HD Notifications

nobody that knows how to turn this off?

1
M
3 years ago
G
GoldenYellowPEARLever941
posted in Razer Support

Stuck on "The current settings on your camera is different from Razer Synapse."

Razer.SpeedCr0ssHey everyone! Thanks for posting your Razer Synapse 3.0 and Kiiyo's behavior here. Can you use other camera apps, or conference software such as Skype, Zoom, Slack, Discord, OBS, etc.? Please perform the following: a. Please check your camera settings under Windows 10 mic, camera, and privacy settings and determine which apps use the Razer Kiyo. b. Send me your Razer Synapse 3.0 logs by following the steps here. Save the compressed files via Google Drive or to any online drive account then paste the link in your PM so I can forward it to our Support Team. Let' continue from there. a) can use it just fine in other apps, settings are like always and wont even work with synapse when not in use by any other app. in synapse when i click on kiyo entire synapse crashes also if i hover over the kiyo on the symbol for synapse in task bar it doesnt show the name of my kiyo profile and when clicked to usually bring synapse up it also crashes. b) i DMd you my logs. Hope they help

87
Razer.Speedcr0ss
3 years ago
G
GoldenYellowPEARLever941
posted in Razer Support

Stuck on "The current settings on your camera is different from Razer Synapse."

PDelta41My OBS (twitch streaming software) brought up the controls, and I was able to recenter. It's roundabout and I'm SOL if MS Teams decides to reset my camera settings, but at least it's not staring at the wall for now. Hopefully Razer fixes this soon (and I don't have to deal with a POS $20 webcam). same tbh... like i love my razer setup but having to work around like this is very upsetting... i mean the kiyo had enough issues as is for me with whenever the drivers updated it wouldnt be recognized as kiyo anymore and i had to roll back drivers... didnt mind that too much tho since like i just supressed them from updateing... but now having to pull up obs to control it is truely upsetting

87
Razer.Speedcr0ss
3 years ago
G
GoldenYellowPEARLever941
posted in Razer Support

Stuck on "The current settings on your camera is different from Razer Synapse."

PDelta41I'm having the same issue. My camera is stuck at maximum left pan, with no controls. This only started happening yesterday, and it seems that a lot of other people suffered the same issue about the same time. Razer broke something with the latest update. If they don't fix it within the next day or two, I'll have to replace my webcam (I need one for work), and you can bet that it WON'T be a Razer. u can pull up pan control in either skype or streamlabs is all i recommend rn (since new cam costs money and this a free fix basically)

87
Razer.Speedcr0ss
3 years ago
G
GoldenYellowPEARLever941
posted in Razer Support

Stuck on "The current settings on your camera is different from Razer Synapse."

same here i thought it was the fault of my new usb hub and then i found this thread soooo yeaaaaah at least that calms my mind bout my hardware but this still is bs... for all that wanna change focus and such tho heres a tip until razer fixes this: go to Skype or Streamlabs OBS that lets u acess the Camera setting as well.

87
Razer.Speedcr0ss
3 years ago

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