Replies posted by powerhouse_pr | Razer Insider

Replies posted by powerhouse_pr

15 Replies

T
The_Grey_Wolf_15
posted in General Discussion

If Razer fixed their customer support, no other company could touch them.

Bad Customer Support is why i stayed with my Macbook Pro and haven’t bought a Razer Blade in years. If i do i will do it on Best Buy and add extended warranty to it. Also i will never buy their most expensive options knowing how bad these product could be. At the ende is a 50/50 chance for a good one. Those odds are terrible to say the least...

3
S
4 years ago
powerhouse_pr
powerhouse_prInsider
posted in General Discussion

What is the Future of USB Type C for RAZER?

JoikansaiRazer add extra usb C on Blade Pro and stealth exchanging the hdmi port, I’m hoping though in the future both would be supported tb3 like MacBook, they’re going on the right direction imo. Though I still like usb A because there’re still a lot usb A pheriperals out there and I don’t want bringing too much dongles. That was actually my thoughts before getting the Vega 20 Macbook pro. But then i realize there is no reason to have dongles around. I swapped all my USB A cables for USB C cables. Also every New thing i bought, Headphones, keyboards, Wireless headphones, Controllers, etc.... All of them i get with USB C and i just future proof myself. I do not use any type of dongles, i only have a small $5 USB A to Type C adapter from Amazon for emergencies with old peripherals and thats it. Best decision i’ve ever made to the point that i don’t buy anything that doesn’t support USB type C anymore. Considering game consoles are moving forward with it, it solidifies my stand on

2
powerhouse_pr
4 years ago
mltan
mltanCEO
posted in General Discussion

What would you like to see next from Razer?

For 2020 i would like a Razer Blade 15” in Gunmetal Color like you did with the Stealth. Also i would be ok if you ditch the HDMI and 1 USB A port in favor of 2 more USB TYPE C Thunderbolt 3. it is very annoying that we only have 1 USB Type C on one side. We should have 3 by now and 2 of them Thunderbolt 3 on each side for ease of use when connecting monitors and external HDD.

5948
sharesharpRed352
2 days ago
I
ignaciojr
posted in Razer Support

Razer Pro 17 4K (2020) Black Screen Issues

I am on the same bo PenthysWith the new NVIDIA driver 456.38 my Pro 17 4K won't recover after screen saving. The black screen doesn't go away until forced reboot. External monitor doesn't work either. Fallback to 452.06 and everything is working. What driver version are you using? I am on the same boat.. nVidia 456.38 and black screen issues when booting up after the laptop has ben shutdown for a while. Right now nVidia released a 456.55 Driver which i am downloading to see if it solves the problem before reverting back to an old version. Mine is a Razerblade 15 4K 2070 Rtx

23
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3 years ago
I
ignaciojr
posted in Razer Support

Razer Pro 17 4K (2020) Black Screen Issues

Penthys456.55 has the same issues for me, once the screen goes black, it won't recover until next reboot. I updated The synapsis and Intel drivers as well, if that doesnt help I’ll go back to the old version.

23
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3 years ago
K
Kajakmannen
posted in Razer Support

Black screen problem on Razer Blade pro 17

Haazen4i am having the same issue. other threads suggest downgrading NVidia driver to 452.06. This did not help me but may help you. Nope it did not, i did it and eventually started to have the same problem. After a while of using it, once i shut it down... the next day when i turn on the laptop, the screen stays black while the keyboard turns on. Is like the OS is not booting up properly or is in sleep mode. I have to force shut down and try again until it loads the Razer logo at the start. Its random and its annoying. The Nvidia drivers don't change anything so it must be something else.

2
powerhouse_pr
3 years ago
powerhouse_pr
powerhouse_prInsider
posted in Razer Support

Razer Blade 15 - 2020 4k Black Screen when booting

I just update the BIOS to 1.03..... lets see how it goes in a week.

2
Razer.Caziel
3 years ago
I
ignaciojr
posted in Razer Support

Razer Pro 17 4K (2020) Black Screen Issues

duneman_001I'm having this issue as well with all of the most recent drivers. I can't revert though since I JUST had my laptop delivered yesterday. I updated the Bios to 1.03 and i am on the latest Nvidia Drivers and latest Intel Drivers. So far this is not happening for me, at least not recently.

23
S
3 years ago
I
ignaciojr
posted in Razer Support

Razer Pro 17 4K (2020) Black Screen Issues

PenthysRazer Blade Pro 17 4k late '19 BIOS 1.04 NVIDIA driver 457.30 Black screen after hibernation still an issue. 452.06 last working driver. 452.06 is still doing it for me when booting up the laptop. In fact, the last time it stopped doing it was when i updated the BIOS to 1.03. It was working perfectly fine with the latest Nvidia Drivers at the time. After a few Nvidia and intel updates it started doing it again. NOW i updated the BIOS to 1.06 and it stopped doing it. My guess is that the Updates on Nvidia Drivers or the Intel Drivers somehow glitch the BIOS into doing this. That is my theory based on the behavior that i have experienced so far with this bug.

23
S
3 years ago
I
ignaciojr
posted in Razer Support

Razer Pro 17 4K (2020) Black Screen Issues

If you update the BIOS or reinstall the BIOS it should resolve the issue until you update the Drivers and glitch whatever is causing this again.

23
S
3 years ago
I
ignaciojr
posted in Razer Support

Razer Pro 17 4K (2020) Black Screen Issues

PenthysFor my model there is no BIOS newer than 1.04 available, This BIOS fixed the general black screen issue until NVIDIA got past 452.06. Then the black screen returned but only after hibernation. So waiting for the BIOS update that fixes this issue now. Re-install the same BIO and test it out.

23
S
3 years ago
I
ignaciojr
posted in Razer Support

Razer Pro 17 4K (2020) Black Screen Issues

SanDMaN809This issue has been going on since August for me with my blade pro late 2019 model 4k 120hz screen, and for owners of the 2020 model, when is this going to get fixed ??? if you re-install the BIOS it actually fixes the issues no matter what version is. It got fix on 1.03 and then when Nvidia updated drives it happened again. I installed the 1.06 BIOS and its fixed, i have not updated Nvidia Drivers again so idk if this version fixes the issue forever. But so far is not happening for me. My advise: Update the Drivers first then Update or reset your BIOS.

23
S
3 years ago
I
ignaciojr
posted in Razer Support

Razer Pro 17 4K (2020) Black Screen Issues

I agree! I read online that there is a way to RESET the current Drivers. I have not done it but once the laptop starts it shows the Razer logo and i think F12 for BIOS settings etc. You can look it up to find the steps needed to reset. Try downloading the BIOS to an external Flash drive just in case. http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=350&nav=0

23
S
3 years ago
I
ignaciojr
posted in Razer Support

Razer Pro 17 4K (2020) Black Screen Issues

SanDMaN809that bios only fixed certain black screen issues, but not the one where it would go to a black screen from rest mode, or with certain resolution changes. Never had any of those issues. My issue was with a black screen when booting up the laptop.

23
S
3 years ago
mltan
mltanCEO
posted in General Discussion

What would you like to see next from Razer?

I would love for Razer to release a Razer Kishi 2.0 with a slimmer form factor similar to the Junglecat. This would be much better for traveling. I think there are improvements that can be made to the attachment section to allow for Phones to work with slim covers. The back strap-band could be replace by a sliding mechanism thats more solid. I would love a slimmer option to fit in my Pocket Jacket.

5948
sharesharpRed352
2 days ago

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