Replies posted by Alex_F1304 | Razer Insider

Replies posted by Alex_F1304

9 Replies

A
Alex_F1304
posted in Razer Support

Kraken Ultimate and Kraken TE won’t let PC sleep

For a month now I have been in correspondence with technical support, but they don't want to fix anything. They don't know exactly when this will happen and they constantly ask for the same information

5
P
3 years ago
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darrensoh
posted in Razer Support

Synapse messing with Windows Sleep Mode

buzzForestGreenWeb889They have been making me jump through silly hoops like giving them my Windows 10 Build number, Razer Synapse Version numbers, making me reinstall all the software and following guides on how to reinstall .Net frameworks. They asked all of this from me, even AFTER I actually highlighted ALL of that information in my very first email. Literally just copied and pasted my original email's section to respond to their questions. Their support staff are no more than call center jockies that follow a script and sends out email templates. I have now been escalated to "tier 2" support, but it's more of the same. It's a real joke. Amazon doesn't want to issue me a refund, cause I had this in it's box for about 3 months, waiting for my Ryzen 5900x to arrive, and I missed the return date. So now I am forced to work with these folks that quite frankly don't want to help. In fact, these guys just don't know how to help and follow the strict instructions that they were given. A

53
J
2 years ago
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darrensoh
posted in Razer Support

Synapse messing with Windows Sleep Mode

buzzForestGreenWeb889I have an open Support Case with Razer about the issue, but I have found posts going back to 2015 complaining about the same issues, and Razer has done nothing about it since then, so I don't expect them to do anything about it now What did they demand of you? Remove synapse completely? I don't understand what is the problem to fix this

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J
2 years ago
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darrensoh
posted in Razer Support

Synapse messing with Windows Sleep Mode

I found out that this issue occurs due to the Razer Central.exe process and if you look in the Windows Event viewer (This PC=>Manage=>Event Viewer=>Information=>Razer Central Service), you can see that this process is trying to interfere with the power configuration of the computer (see attachment). Every time after the monitor tries to enter StandBy mode, this message appears in Event Viewer: "This service has successfully processed the PowerEvent event" Which PowerEvent? So, I have found the cause of the problem. What is this Razer Central for? To keep the computer awake?

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J
2 years ago
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darrensoh
posted in Razer Support

Synapse messing with Windows Sleep Mode

hume_razerI may be making some progress - first, I purged Synapse off my PC completely. This includes the Razer Chroma SDK, which tends to stick around... you have to go into its Program Files folder and run the installer as Administrator to make it really go away. A reboot follows, because Windows. Then I unplugged the wireless dongle and I'm leaving it unplugged, not even stored in the mouse. I'm using the mouse via a regular USB cable. With the dongle, I was getting 7-8 wakeups per hour. This was happenening even with Synapse/Chroma gone, after the reboot... in fact, it was happening at the login screen, before any of my apps started! Now, with the dongle gone, I've managed to go 1.5h+ without a wakeup. I'm going to continue to observe. If the dongle is the cause of all this, I'm not going to be happy (WTF pay the premium for a wireless Razer mouse if the wireless part is going to sabotage you, or possibly even shorten the lifespan of your monitor?) but at least it'll be an

53
J
2 years ago
A
Alex_F1304
posted in Razer Support

Kraken Ultimate and Kraken TE won’t let PC sleep

Will there be any official response from Razer? I contacted the technical support chat and they promised that they would contact me, but so far this hasn't happened

5
P
3 years ago
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darrensoh
posted in Razer Support

Synapse messing with Windows Sleep Mode

Same here! The problem is still exists. Razer, why can't you fix this?

53
J
2 years ago
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Alex_F1304
posted in Razer Support

Razer Kraken Ultimate (mic sensitivity issue)

Razer.CazielThis is actually something that needs to be forwarded to the Dev Team. Please send me a PM so I can help you gather the necessary logs and create a ticket. I'll be moving this to the Support boards for visibility. Hello! Thanks for the reply. Actually, I already created a ticket and contacted technical support. What does PM mean? Did you mean the model or serial number?

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Razer.Caziel
4 years ago
A
Alex_F1304
posted in Razer Support

Razer Kraken Ultimate (mic sensitivity issue)

The question is still relevant...

4
Razer.Caziel
4 years ago

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