Replies posted by Kidona | Razer Insider

Replies posted by Kidona

4 Replies

M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

I'm currently experiencing the same issue with the Mid 2019 2080 Max Q. Randomly goes black and I have to put the machine to sleep and back on again. I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted it will allow you to install the driver. Still testing so fingers crossed the latest driver gets rid of the flickering to black. https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630

133
Razer.Speedcr0ss
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

I'm also having the same issue with 15" mid 2019 2080 going to a black screen. All readings indicate it's the Intel Graphics card that is the issue. I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted you can run the installer and it should install without error. Still testing so fingers crossed the latest driver gets rid of the flickering to black. Maybe others can test as well and see how it goes with the new intel drivers. https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630

52
L
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

lucaslayfI'm trying to install the latest Intel drivers for the 630 but I get an error saying I need the manufacturer's drivers instead. Anyone found a workaround? https://downloadcenter.intel.com/download/29426/Intel-Graphics-Windows-10-DCH-Drivers?product=126790 @Kidona You have to disconnect from the internet first then go to device manager and uninstall the intel graphics driver. After reboot the driver won't auto update and you then should be able to install that intel drive.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Razer.SpeedCr0ssI appreciate the workaround. Feel free to update us on the results. Don't hesitate to send a PM should you need additional assistance. I got the black screen refresh occur once after my updates. I decided to enable Panel Self refresh on the intel driver whilst power is plugged in and so far going in to day 5 haven't had a black screen flickering yet. Hopefully it stays away permanently though so won't be jumping for joy just yet.

133
Razer.Speedcr0ss
4 years ago

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