Replies posted by packersfan036 | Razer Insider

Replies posted by packersfan036

8 Replies

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packersfan036
posted in Razer Support

CANT UPDATE THE BIOS, PLEASE HELP

fxlconixYou should hide that serial number... thats the model number, not a serial number.

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Razer.Caziel
3 years ago
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packersfan036
posted in Razer Support

Need help finding screws for my blade 15

Razer.CazielYou will want to look for T5 M2-3.5L screws. I also highly recommend using thread-locking liquid to prevent them from coming off easily. You should be able to get these from a local hardware store. Let me know if you need anything else. does the L after 3.5 mean length? and thanks for the info. also any hardware store should have them?

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Razer.Caziel
3 years ago
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packersfan036
posted in Razer Support

razer synapse program problem please help

Razer.CazielWe are aware of this and we are on top of it. Do send me a PM should you experience any sort of issue. I see, I never really had the need to switch performance modes. The games I play run just fine on balanced mode and my RB15 is stable and silent. ya me to, i will say that these razer blade 15 advanced models are really a work of art. ive never ever had this nice of a laptop.

6
P
3 years ago
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packersfan036
posted in Razer Support

webcam/mic issues??

WaffleTapI've messaged them with the information, have to wait and see what comes back from them. As for specs: Full HD 144Hz GTX 1060 Max-Q 512 SSD i7-8750H 2.20Ghz 16GB RAM I use it with a Core X and a RTX 2070 Super 👌 thats cool, cause the 1060 max q is a weak card. my razer has the rtx 2070.

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P
3 years ago
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packersfan036
posted in Razer Support

webcam/mic issues??

WaffleTapHey I had this issue with my 2018 Advance model, Razer kindly sorted me with an RMA to get it sorted. Just got the laptop back yesterday (26/05/2020). They swapped the screen over and now the camera and mic works fine. But they did change my 144Hz screen for a 60Hz one.. which is a real let down.. Have to see how they can sort that! also, what are the specs on your razer??

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P
3 years ago
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packersfan036
posted in Razer Support

webcam/mic issues??

WaffleTapHey I had this issue with my 2018 Advance model, Razer kindly sorted me with an RMA to get it sorted. Just got the laptop back yesterday (26/05/2020). They swapped the screen over and now the camera and mic works fine. But they did change my 144Hz screen for a 60Hz one.. which is a real let down.. Have to see how they can sort that! that sucks, ya my razer blade 15 advanced mercury white model is a 2019 year make. i just found out the 2019 models did not have the webcam issue. if i were you id call razer and ask them why they short handed you on your screen. they will probably make it right.

5
P
3 years ago
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packersfan036
posted in Razer Support

razer synapse program problem please help

Razer.CazielWere you referring to the performance tab in Synapse? I am on an RB15 Advanced, and I've tried different things, but I never got that message. hey have you heard of all the issues with the webcam and mic on the razer blade 15s stop working? Edit 1: Razer.CazielWere you referring to the performance tab in Synapse? I am on an RB15 Advanced, and I've tried different things, but I never got that message. here are pics this is normal you either have balanced or manual modes, and the power thing is just telling you to have the laptop plugged in when using performance mode. balanced mode works great just the right balance. Edit 2: Razer.CazielWere you referring to the performance tab in Synapse? I am on an RB15 Advanced, and I've tried different things, but I never got that message. https://www.notebookcheck.net/There-is-a-huge-CPU-performance-difference-between-Balanced-and-High-Performance-modes-on-the-Razer-Blade-Pro-17.424641.0.html

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P
3 years ago
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packersfan036
posted in Razer Support

razer synapse program problem please help

Razer.CazielI honestly have not seen that before. Do you mind sharing a screenshot of the error message? I'd appreciate it if you can PM me the serial number of your laptop so I can verify the model. i found out this is normal, the only 2 modes in the performance section is auto, and manual settings. oh and its a razer blade 15 2019 advanced model mercury white.

6
P
3 years ago

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