Replies posted by Jusante | Razer Insider

Replies posted by Jusante

3 Replies

A
Arberoth
posted in Razer Support

Electra V2 USB not recognized

For those who can't find the serial number, it is written under the left ear cushion. I had to send an email to find that out, would've saved a lot of time if support had told me in PM.

29
Razer.Speedcr0ss
3 years ago
A
Arberoth
posted in Razer Support

Electra V2 USB not recognized

Razer.SpeedCr0ssHey there! Does the issue happen while the headset connected to another USB port or computer? Please update its firmware by clicking this link and see if it helps. The firmware update is no help at all since the computer doesn't recognise the headset. Is there another solution? I'm going to get a refund/replacement, this is won't do.

29
Razer.Speedcr0ss
3 years ago
H
HolyTrinity
posted in Razer Support

my razer Electra V2 is not being recognized by Windows.

Hello, I've been having the exact same problem described above, my electra V2 USB worked fine and would frequently disconnect temporarily. But one day it stopped reconnecting and the led stopped turning on. I took a screenshot of the device manager and will translate it to english from portuguese. the red arrow on device manager points to a drive that reads "Unknown USB device (config description invalid)" the pop-up on the lower right corner says "USB device not recognized. The last USB device connected to the computer didn't work and Windows doesn't recognize it." My headset does not even have 6 months of use and I've taking great care of it. I hope you can help me.

10
Razer.Caziel
3 years ago

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