Replies posted by Ambergreatbicycle291 | Razer Insider

Replies posted by Ambergreatbicycle291

5 Replies

R
RuberFIREventure077
posted in Razer Support

Razer Kraken 7.1 Chroma Disconnecting issue

Well I finally heard back from support, I purchased my headset on June 6, 3018 and started troubleshooting this in March, 2020. After 2 months I opened a ticket to get a replacement on June 1, 2020. You would think that being a few days before the 2 year purchase date I would be covered by the warranty but they out of the blue back dated the warranty 4 days so I was OUT of warranty. I had nothing but praise for them but after this backstabbing event I am actively telling everyone how rotten and bad they are and I am deleting every nice thing I ever said about these crooks. I'll never buy anything from them ever again and will actively do all I can to convince others never to buy from them either.

3
A
3 years ago
G
GreyMonster13
posted in Razer Support

Kraken Kitty Edition disconnecting and connecting issue

Well you are very lucky I purchased my headset on June 6, 3018 and started troubleshooting this in March, 2020. After 2 months I opened a ticket to get a replacement on June 1, 2020. You would think that being a few days before the 2 year purchase date I would be covered by the warranty but they out of the blue back dated the warranty 4 days so I was OUT of warranty. I had nothing but praise for them but after this backstabbing event I am actively telling everyone how rotten and bad they are and I am deleting every nice thing I ever said about these crooks. I'll never buy anything from them ever again and will actively do all I can to convince others never to buy from them either.

33
D
3 years ago
G
GreyMonster13
posted in Razer Support

Kraken Kitty Edition disconnecting and connecting issue

RefelicusIn my case I had to send the headphones back for investigastion. Have they returned them or provided you and update?

33
D
3 years ago
G
GreyMonster13
posted in Razer Support

Kraken Kitty Edition disconnecting and connecting issue

Hello, I have the same problem with my Razer Kraken Pro 7.1. I have tried contacting Razer but they seem to be always unavailable. The only response I get from them is that they assume I have corrected the problem but is not contact them on CHat. I tried that and the one time I got someone they never responded to any of my chats to them. They acted like I was not responding and the closed the chat. When I tried to open chat it now says no one is available call back when they are open. WTH They are suppose to be open now???

33
D
3 years ago
R
RuberFIREventure077
posted in Razer Support

Razer Kraken 7.1 Chroma Disconnecting issue

Hello, I have the same problem with my Razer Kraken Pro 7.1. I have tried contacting Razer but they seem to be always unavailable, Have you gotten any help on this?

3
A
3 years ago

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