Replies posted by cjjacobs | Razer Insider

Replies posted by cjjacobs

9 Replies

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cjjacobs
posted in Razer Support

Cortex Complete Uninstall

Michelle-RazerCortexHey there, Thank you for posting Cortex's issue on our support board. My name is Michelle from the Razer Cortex technical support team. I will be happy to assist you to resolve this issue. We sincerely apologize for the issue you encountered. Based on my understanding of your issue, you wanted to launch a game from Cortex, but when you did this, you were driven to open steam, am I right? Before we go further could you provide us with a few more information for us to isolate the concern? Could you please send us the screenshot showing the error? Could you please let us know which game did you play when this error was occurring? Is this a steam game? Could you PM us the Cortex logs? I will PM you a guide on how to collect and upload your Cortex logs if you need my assistance. I will be looking forward to your reply soon. Stay safe and have a great day! Your Technical Buddy, Michelle Chang Razer Cortex Support Team I've decided to just give up on this issue and

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3 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

AndyMile0301Yes that is still odd. With the new bios you can installe the latest drivers from NVidia manually but you cannot update via geforce experience. It always says you have the latest drivers installed. Does someone have an idea why that is? Honestly, at this point I'm just happy that I'm able to update the driver. GeForce Experience isn't needed. If it says I have the latest when the next driver is released I'm just going to uninstall it and update drivers manually.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Just installed BIOS 1.04. GeForce Experience still says that I have the latest drivers installed which happen to be the 442.53 driver from 4/15. On a hunch I downloaded the latest driver, 452.06, directly from NVIDIA. The driver installed with no issue and I'm now up to date.

475
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2 years ago
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JJYODA
posted in General Discussion

Ram for Blade Pro 17

PaquerasHello, do you know if you can go higher than 2993 Mhz for the 15 Base Model? From what I've been able to discern, it will will downclock higher clocked RAM to 2993Mhz.

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3 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Razer.CazielI am currently working offsite, so I don't have all the details. But as far as I know, this only happens when updating the GPU driver to version 451.48 on Windows 10 2004. @LuizHBento We are doing what we can. A quick Google search would tell you that this isn't a Razer only issue as this has something to do with the updates that came with Windows 10 2004. Microsoft and NVIDIA had already stated that they are working together with their partners to fix this. This issue was present before Windows 2004. When I received my Blade Pro 17 I was getting the notification that there weren't any newer drivers and that was weeks before installing 2004.

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2 years ago
J
JJYODA
posted in General Discussion

Ram for Blade Pro 17

As long as the memory is DDR4 2933MHz you shouldn't have any issues. I upgraded mine to 32GB and it works as it's supposed to. https://www.amazon.com/gp/product/B07BGLBZBK/ref=ppx_yo_dt_b_asin_title_o06_s00?ie=UTF8&psc=1 I haven't heard of anyone going with 64GB on the 2020 model as of yet but a YouTuber has a walk-through of upgrading the previous gen version; https://theunlockr.com/how-to-upgrade-the-razer-blade-pro-17/ 64GB at 2933MHz seems to be hard to come by though.

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3 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

4K2HDHow about installing older versions of Windows and not updating to 2004, will that allow us to upgrade to the latest drivers? Beyond "workarounds" when you say "no significant breakthrough" are we looking at a situation were we would never be able to upgrade drivers on these laptops? You do understand the significance of this issue and there should be some kind of basic acknowledgement on the marketing side that game ready drivers have not updated for 4 months and will likely not update for 4 more. Needless to say some kind of compensation is required, although we understand that this is an issue between Windows and NVIDIA, I haven't heard of these issues on competitor laptops. Thanks You nailed the essence of this situation perfectly. Razer has seriously dropped the ball here and it is totally unacceptable. Those of us that purchased this laptop deserve more than infrequent comments, on various forums, that don't really address the issue. Had I realized that this was a problem be

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

With no answers forthcoming from Razer on this I feel like I wasted $4K. This situation strikes me as the kind of issue that deserves a class action lawsuit.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

4K2HDYep. This issue is real. I own the 2020 Pro 17 4K 120hz and the drivers haven't updated since 4/15/20 I also tried to update directly through NVIDIA but also got a black screen and had to revert to older drivers through Windows Recovery. Given that this is a 4000$ laptop, one would hope RAZER will get on this ASAP. Thanks I'm in the same boat. I got the new drivers to install but ended up with a black screen. A quick trip into recovery mode solved that issue. Hoping Razer solves this ASAP!

475
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2 years ago

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