Replies posted by JDDoesIT | Razer Insider

Replies posted by JDDoesIT

4 Replies

J
JDDoesIT
posted in Razer Support

Mouse Randomly Freezing

I had removed it as a part of my troubleshooting, and I just added it back. Will send them to you after a few days.

7
Razer.Speedcr0ss
3 years ago
A
astocks
posted in Razer Support

Razer Support is Non-Existent

Nothing? Are there any announcements from them with an update?

10
Razer.Speedcr0ss
3 years ago
A
astocks
posted in Razer Support

Razer Support is Non-Existent

I am not a brand fanboy for any brand in any vertical. I tend to make decisions based on features, cost, interop, and support. I wanted an MMO mouse so I got the Naga. Liked it so I got a Deathstalker and an Orbwweaver. But my headset was Corsair. Now I have all Razer periphs, even then headset, but I am really feeling like I should gift this to someone and start to support another brand for the very reason that you are calling out: lack of support. I created a ticket that has yet to be replied to. Found another user who created a ticket before me that has not gotten a reply to their ticket. I made a post where I gave my ticket number, and ALL the details someone in support could want to start looking into an issue (as I am in support). Even ran wmic to give them a list of everything on my system. Can we get at least a message stating what is happening so we can know what to expect? Saying there are delays is an understatement. Just say, "Hey. We lost an entire center and don't have

10
Razer.Speedcr0ss
3 years ago
R
redwards29a
posted in Razer Support

How do you get support from Razer?

JenjarSome Razer services have been impacted by COVID-19, and that includes support. Response times have been a bit longer recently. What should be an expected response time within reason? Have you recently submitted a case and gotten a response? Have they made a post about how far they are behind in the queue?

3
Razer.Speedcr0ss
3 years ago

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