Replies posted by MrKim4a | Razer Insider

Replies posted by MrKim4a

6 Replies

M
MrKim4a
posted in Razer Support

The problem with Razer Synapse

I take it no one's ever met a problem like this and can't help. And Razer support hasn't responded to the request for several days, well, apparently very busy

3
M
4 years ago
M
MrKim4a
posted in Razer Support

The problem with Razer Synapse

No matter how hard I try to resuscitate the Razer Synapse 2.0, nothing would help but appreciate the help of those who have faced this ailment

3
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4 years ago
M
MrKim4a
posted in Razer Support

The problem with Razer Synapse

Anyway, what can I say is that I uninstalled Razer Synapse again and I rebooted my PC and decided to try it without Razer Synapse installed and what would you think? The sound in the game came... So I have to use the device without the necessary software? It's cool!

3
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4 years ago
M
MrKim4a
posted in Razer Support

The sound disappears, falls off Razer Synapse

Razer.Speedcr0ssHey @MrKim4a. Thanks for the screenshot. Allow me to take over as @Razer.Caziel is not available. What's the model of your headset? Is this working fine before? Are you getting any Windows error message/prompts that your headset or a USB device is disconnecting when the issue is happening? And yes, you did exactly what he suggested, thanks for the screenshot. Lastly, is there any software or hardware changes before the issue started? Hello, my headphone model is the Razer Kraken V2 Oval. Previously, everything worked fine, but some time later such problems began here. Here I take off the screenshots of errors that were associated with the Razer. When watching videos, listening to music, playing video games, and sometimes simultaneously listening to music and playing games for example. The sound can abruptly disappear after which 2 outcomes. 1) It may resume after a few seconds. 2) It completely disappears and you have to reconnect the headphones to the computer while th

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Razer.Speedcr0ss
4 years ago
M
MrKim4a
posted in Razer Support

The sound disappears, falls off Razer Synapse

Razer.CazielIs this right out of the box and do you currently have any sound enhancements enabled in Windows Sound Settings? If so, try unticking all of them then test. AUDIODG.EXE is a Microsoft Service that handles the enhancements so that's a good place to start. If you are referring to these sound enhancements, then these are the settings I set

6
Razer.Speedcr0ss
4 years ago
M
MrKim4a
posted in Razer Support

The sound disappears, falls off Razer Synapse

Here are screenshots of the error log

6
Razer.Speedcr0ss
4 years ago

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