Replies posted by SooksVI | Razer Insider

Replies posted by SooksVI

3 Replies

J
jaysonknight
posted in General Discussion

I Am Absolutely Finished with Razer Laptops, Serious Users Should Stick With A Different Brand

So far, the support has been just ok, but having the battery swell twice on a $3300 laptop is unacceptable. I'm glad I got the Razer Care, but the battery situation isn't the last of my issues. When sending back my laptop a couple of weeks ago I specifically mentioned that I had upgraded parts installed. 64GB Ram and a 2TB NVME. For the sake of time the rep said I could leave it in, and they would make a note. The other reps told me I would not get the parts back. I had a couple back and forths even after sending the screenshot of the message. The last rep said they would have the parts shipped back. I received my replacement today with no additional parts. To make matters worse my laptop is now bricked after attempting to update the firmware. I like to keep everything up to date. This isn't my first time flashing a BIOS, but it is the first time I have had one fail on me. This experience was such a downer :(

3
O
2 years ago
S
Splinter_Usta
posted in Razer Support

Blade 15 Advanced Model 2020 - stiff & stuck trackpad

AaronDineshIve been having a similar issue as well. Sometimes my touchpad would straight up stop working. It doesn't register my movement or my clicks. But then randomly after a while it starts working again. There doesnt seem to be a pattern of how it breaks That's interesting. Although I can't click, the touch on my trackpad works fine. I can get around with the usual taps and double taps. Right now I'm prepping my laptop to ship. I need to take out my upgraded parts.

6
A
3 years ago
S
Splinter_Usta
posted in Razer Support

Blade 15 Advanced Model 2020 - stiff & stuck trackpad

I have this same issue on my 2019 blade 15 advanced. I opened it to check and it seems the battery is swollen and putting pressure on the trackpad.

6
A
3 years ago

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