Replies posted by Davence | Razer Insider

Replies posted by Davence

7 Replies

Davence
Davence
posted in Mobile

Razer Phone 2 - Fingerprint option missing

@Razer.Caziel Hi, kindly check your inbox. And appreciate all the helps offered thus far.

15
Razer.Caziel
5 years ago
Davence
Davence
posted in Mobile

Razer Phone 2 - Fingerprint option missing

@Joikansai Tried that as Razer support suggested, but did not work. Wish there's a way for hardware assessment to test FP functionality.

15
Razer.Caziel
5 years ago
Davence
Davence
posted in Mobile

Razer Phone 2 - Fingerprint option missing

JoikansaiIs it not there completely or only theme bugs that not showing it? Did you try also search it from search tab on setting by typing fingerprint? Hi @Joikansai , apparently it's been missing since I first setup the phone at Android 8.0, and the option even missing after upgraded to Android Pie 9.0.

15
Razer.Caziel
5 years ago
Davence
Davence
posted in Mobile

Razer Phone 2 - Fingerprint option missing

Rox598Hey @Davence Sorry to hear you're having issues with the FP scanner :slightly_sad: I've passed on the thread to the CS team so they can help you out. In the meantime could you try something (and I know this will sound weird but it worked for my RP1 when I had it happen on it and it hasn't happened again since) can you get a cloth and rub the scanner with a little bit of pressure back and forth while pressing it and see if it comes back? Thanks for your suggestion @Rox598 , though it didn't work for me.

15
Razer.Caziel
5 years ago
Davence
Davence
posted in Mobile

Razer Phone 2 - Fingerprint option missing

I have been reaching out to Razer support, however, they don't seem to have encounter such issue before, as if I was the first victim for Razer Phone 2. That's quite saddening for a brand new phone. :frown_:

15
Razer.Caziel
5 years ago
Davence
Davence
posted in Mobile

Razer Phone 2 - Fingerprint option missing

15
Razer.Caziel
5 years ago
Davence
Davence
posted in Mobile

Razer Phone 2 - Fingerprint option missing

BPMOmegaJust wanted to confirm... You went into the system settings, then Security & Location, and you DON'T see the following there, right? Hi BPMOmega, Yup. Exactly.

15
Razer.Caziel
5 years ago

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