Replies posted by Saint_ago | Razer Insider

Replies posted by Saint_ago

2 Replies

P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

I sent feedback through the app, I don’t believe one but this is by design if there is checkbox that should turn leds off if screen is off, it’s just not working. Every razer chroma accesory has this setting working, don’t say me dock isn’t one of them, product that cost like entire mouse.  Yes, that's exactly what I told them in the ticket, more than once. But they ignored all my questions and arguments. If they claim it's by design, the only thing we can do is suggest they change it.

138
ThomasCircle
18 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

I opened a ticket with support, after asking for a million pieces of information and more than 20 days later, they informed me that this is how it is by design. I suggested that they add the possibility of turning off RGB when turning off the computer as an improvement to the product, they said they will consider it.I suggest that everyone who has the Dock Pro opens a support ticket to force them to take action on the problem.

138
ThomasCircle
18 days ago

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