Replies posted by Signet145 | Razer Insider

Replies posted by Signet145

10 Replies

Razer.WolfPack
Razer.WolfPackInsider
posted in Keyboards

Razer Tartarus V2 | Infinite Commands. Endless Possibilities.

ARMOR_152That seems to be a common problem, /tartarus-v2-d-pad-switches-failing-2-devices-failed-in-4-months.32296/ Hopefully support can help! Ya, that is my thread, and unfortunately...this has now started happening again tonight (7/12/18) on my third device. The forward (right) d-pad button is now sticking...same failure as my previous two that I documented in that thread. I'll be reaching back out to Razer Support for the 3rd time...but it's clear this is a systemic quality issue with the switches they are using... *edit - grammar/type-o's*

114
W
5 years ago
S
Signet145
posted in Keyboards

Tartarus V2: D-pad switches failing (4 devices failed in < 1 year)

Well, the saga continues. As of tonight (7/12/2018) the 3rd device just died with the same failure (d-pad right button is now sticking). Seems to be pretty consistent at about 2-3 months of use before failing: 1st Tartarus V2 received (JAN '18) ---> the "right / east" d-pad button fail in mid-FEB (~1.5 months) 2nd device (replacement #1) received early March '18 ---> d-pad failed 4/14 (~1.5 months) 3rd device (replacement #2) received end of April '18 ---> d-pad just failed 7/12 (~3 months) Sigh... I'm sure I'll have to go through the whole return process again and upload a new video, etc. When I do, I'll update this post with the new vid & any details of the experience. I wish I could just buy a few of these switches myself and fix it (it's a simple daughter board and solderable). If anyone knows how to find the switches I linked above, LMK :).

46
I
5 years ago
S
Signet145
posted in Keyboards

Tartarus V2: D-pad switches failing (4 devices failed in < 1 year)

krais2020Just had my second forward dpad switch fail. This is simply bad quality. For something that costs as much as this with non-mech keys it should be built like a brick wall. So now for a second time I will have to jump through the absurd razer rma hoops and wait a month for a replacement. I have more bad news for you. I'm guessing since these things are failing left-and-right, they are not able to keep them in stock for RMA's. I'm still waiting to even be notified of a replacement option since my third one failed (since 7/12, it's now 8/5). When I responded to my support case asking for more info / details, I was quoted this: We apologize for the delayed response in the matter of your replacement request for the Tartarus v2. We also apologize to inform you that we're still waiting for the restocking of the Razer Tartarus v2. Normally, the restocking period of the out of stock Razer devices will take 3-4 weeks but this may vary. We're hoping that we will be to receive another

46
I
5 years ago
S
Signet145
posted in Keyboards

Tartarus V2: D-pad switches failing (4 devices failed in < 1 year)

In the hopes to continue to bring attention to this issue, and to educate anyone else experiencing this issue...here are the actual d-pad switches that are failing (the 4 little black rectangles with small white buttons). As I mentioned in my main post above, I believe these to be these switches based on their markings: http://www.kailh.com/en/Products/MS/MN/389.html

46
I
5 years ago
S
Signet145
posted in Keyboards

Tartarus V2: D-pad switches failing (4 devices failed in < 1 year)

11/14/2018: Well - unfortunately I'm back to post about my 4th failed device. Same exact failure as my previous three (d-pad, "right" button failed). I'll update my first post with all of the annoying details....

46
I
5 years ago
S
Signet145
posted in Keyboards

Tartarus V2: D-pad switches failing (4 devices failed in < 1 year)

I just spent last ~hour on a Live Chat with the Razer support team about my latest (4th) failure and somehow things just keeps getting worse. *Apologies in advance...this is a bit of a rant as I'm frustrated at this point....* Each time (4 in total now), I've gone through this replacement process. The Live Chat or Phone support folks have stated that the only possible way to get a replacement is for me to send them my broken device first, then wait until they have it, and then they'll send me a new one (we're talking weeks without a working product). I know from the previous 3 times down this path, that there is a process that lets me pay for a new device now and they will ship it now, and refund me once they receive my broken product (much faster way to get a working product in my hands). But, you have to push for it to be escalated to "Tier II' to make this happen, and wait up to 48 hours for someone to email you (so we're talking 1 hour on Live Chat wasted, and now ~2 days wai

46
I
5 years ago
S
Signet145
posted in Razer Support

[SUPPORT] Tartarus V2 d-pad switches failing (cross-post from Keyboards forum)

So, is it safe to assume this isn't a place to get help on my issue either? Anyone have other ideas of how to get someone from Razer to respond, or at least acknowledge this problem exists?

2
T
5 years ago
Razer.WolfPack
Razer.WolfPackInsider
posted in Keyboards

Razer Tartarus V2 | Infinite Commands. Endless Possibilities.

itsze0tIf the switches are constantly breaking, why not just replace the switches when you purchase the tartarus V2? is this unreasonable? I'm a noob sorry xD I've actually looked into this, but the best option I've found to buy them is in bulk packaging of like some ludicrous number of them and effectively $6,000. If you check my first post on the topic, I have a link to the actual micro-switch being used and its manufacturer. If anyone actually finds a way to purchase these in a reasonable amount, I would do so in a heartbeat! Edit: adding link to my post that I mentioned w/link to switches: /tartarus-v2-d-pad-switches-failing-4-devices-failed-in-1-year.32296/

114
W
5 years ago
S
Signet145
posted in Keyboards

Tartarus V2: D-pad switches failing (4 devices failed in < 1 year)

Vanatorul.GRI was kind of reluctant to start a different thread so I will add my problem here. So far my D-Pad has been functioning, thou I don't really use it, but still the "clicking" sound has become "muted" so I am expecting it to fail soon...from what I 've been reading. I have however a more "pressing" issue...my number 18 button never properly worked and my number 14 button just yesterday failed to "follow" command. The backlight works perfectly, but the keyboard doesn't send the command when these buttons are pressed. Has anyone else had this issue? I haven't had any issues with the actual mechanical key switches failing. But, that is most likely because the d-pad microswitches are failing way faster and I'm on my 4th device now, so key switches are fairly fresh. For reference, I use the d-pad as movement, aka w,a,s,d, so they are in constant use with long-presses, like holding 'w' to run, etc.

46
I
5 years ago
S
Signet145
posted in Razer Support

Help: Latest Synapse 3.0 (v3.4.331.31119) - breaks Tartarus V2

FYI - this has been fixed via a hotfix posted yesterday (3/19). Awesome how quickly it was addressed, thanks Razer!

2
S
5 years ago

Badges

View More
CookiesCookie settings