Tartarus V2: D-pad switches failing (4 devices failed in < 1 year)

Signet145 · 2018-04-14T21:41:31+00:00

**Update 11/15/2018 - 4th device just failed with same issue (d-pad microswitch fails). See below for more details. **Update 7/12/18 - 3rd device just failed with same issue (d-pad button). See my new post below for the details.** Hi - I'm not certain if this is the right place to post this, but I'm hoping to bring attention to a quality control issue on the new Tartarus V2 Chroma d-pad switches in the hopes that it will get fixed in a new revision of the product. TLDR: the d-pad micro-switches are failing way too fast (~1-2 months of use). After a bit of research, I'm 99% certain I found the switches that are being used (http://www.kailh.com/en/Products/MS/MN/389.html), which claim to be rated for 3 million clicks. There are 4 of these switches (one for each direction on the d-pad) on a little daughter board inside the device. First Failure (JAN '18 - mid FEB '18, ~1.5 months) - the "right / east" d-pad button fails. Switch starts to stick in-game and loses it "clicky" sound. Received a replacement device in early MAR '18 Second Failure (MAR '18 - mid APR '18, ~1.5 months) - this time, the "down / south" d-pad button failed, but in the exact same way. The microswitch just physically dies and stops 'clicking'. You can see a video I uploaded to the support team below to see / hear what I mean. Received replacement device near end of APR '18, early MAY '18. Third Failure (MAY '18 - mid JUL '18, ~2.5 months) - same failure, this time back to the "right / east" d-pad button. Going through RMA process, yet again...and hoping to find a way to bring this to an actual product designer / engineer's attention to see if they can improve switches or product design. Fourth Failure (JUL '18 - NOV '18, ~4 months) - same failure, this time the "right/east" d-pad button (which I use for "move forward" so gets used the most). I haven't started the RMA process yet, but will do so later today. () Latest Failure Video (Failure #4, 11/15/2018) -- notice how it's a different D-pad switch this time (right/east button). () I use the d-pad as my main movement keys in games, replacing my WASD...so they do get a lot of continuous use. That said, I've always played this way and my previous Tartarus / Nostromo devices have never had this issue. I've been using these gamepads for over a decade, since the original Belkin days and have owned ~9-10. I was super excited when Razer announced the new Tartarus V2, especially since it went back to the old d-pad style instead of the single "cylinder" approach, which isn't as accurate for movement. I actually love this new device, but I'm afraid the switches they chose for the d-pad...or perhaps the design itself...needs to be looked at a.s.a.p. for failure modes. I've had two fail, in the same way, in under 4 months...and have never had a single previous device fail in over a decade's worth of use. *edit: cleaned up YouTube link* *edit #2: added details of 3rd failure (7/14/18) *edit #?: added details for 4th failure and new video (11/15/18)

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Tartarus V2: D-pad switches failing (4 devices failed in < 1 year)

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