Replies posted by FritzCT | Razer Insider

Replies posted by FritzCT

32 Replies

A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

Launch a complaint against Three using Resolver.co.uk. I haven't had any success with it yet but at least I am now in a meaningful dialogue with them. I asked for a part refund of my monthly payment to cover the portion that covers the phone cost. I'd actually prefer to go after Razer but as I bought the phone from Three I have to go through them. EDIT: Forgot to say - "Sale of Goods Act 1979 - Fit For Purpose"

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5 years ago
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Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

pulsepointPalmLeaf994I've ran out of patience and will flash an older version on my phone even if it voids my warranty. Do I have to go to stock, or will the 8.1 MR0 image be enough? is there any resolution? pubg pc I believe MR0 is sufficient but not certain as I originally updated from 7.1.1 so never ran MR0. RazzleDazzleRosebuzz524I gave Three a proper telling off this morning!! Their customer service saying I need to contact Razer to resolve. The point I was making is that Three sold me a phone and they need to support it. Three dont have a date for the fix as Razer havent pushed the updated firware to them. So I contacted Razer. They couldn't give me a date but kindly asked me to wait. I declined. I asked for a replacement worldwide handset instead of three branded, as this will fix the issue, due to a worldwide fix already released. I still hold Three to account though as I asked them what have they done to help its customers, seems very little... What did they say when you

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5 years ago
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XOmegaGold
posted in Mobile

Android 9 Pie

ThirdTempleSo is our money on January 2019 for receiving Pie OTA? If they stick to the same timetable for Oreo and release at 9.1 then maybe around April. If they release 9.0 then obviously sooner.

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Saiyan-Rox
Vanguard
4 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

RazzleDazzleRosebuzz524Just spoken to Three. They dont have a date for the update to be rolled out! Kind of sick of this situation now. Is there any other way of getting the update to fix the bluetooth issue? You could flash the global MR2 image but it'll void your warranty if anything goes wrong (and Razer themselves warn that flashing to global from branded might) and you need to find an image first. It's not on the Razer developer site but I read on Reddit that someone did just that so it must be obtainable from somewhere. Or you could try to RMA your phone and hope that the new one is global and not 3 branded. That may not be any quicker than waiting for 3 to release MR2 though and probably a long shot getting a global version & not 3 anyway.

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5 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

Three told me that they are waiting on Google for confirmation that they can roll it out. They don't have a date yet. I assume that's going to be within a few days but that's a guess on my part. EDIT: I hit a brick wall trying to speak to Google about it. Android Help just seems to offer generic advice. I couldn't find a contact form or web chat.

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5 years ago
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XOmegaGold
posted in Mobile

Android 9 Pie

TanJADEauto948That would make sense as I'm with 3, well they should give us pie as we have paved the way for them to do a second phone... Yeah but remember Pie isn't without issues. If this MR2 rollout fixes my BT problems (and it seems it will) then I'm in no hurry to break it again with Pie.

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Saiyan-Rox
Vanguard
4 years ago
X
XOmegaGold
posted in Mobile

Android 9 Pie

I spoke to Razer yesterday and they said that there was a further slight delay in the European rollout of MR2. Whether that's something to do with 3 or something else I don't know - they just said some further bug fixes. Best guess on Pie is first third of 2019 but that's really based on the time it took them to roll out Oreo (released end of August 2017 but Razer didn't roll it out until April 2018 as the 8.1 MR0 release). Fritz

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Saiyan-Rox
Vanguard
4 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

Yeah its out in some regions and seems to have fixed BT from what I've read....Nothing for 3 in the UK yet but I guess keep checking for updates.

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5 years ago
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XOmegaGold
posted in Mobile

Android 9 Pie

ThirdTempleWhat do you mean you're not Razer at the moment? You received the MR2 OTA? Sorry badly written post. It should read: I don't work for Razer support but at the moment the answers are: MR2 was due out before the end of August Pie likely will not be released until early 2019.

332
Saiyan-Rox
Vanguard
4 years ago
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XOmegaGold
posted in Mobile

Android 9 Pie

ThirdTempleDear Razer Phone Support: Could you please provide ETA status on the OTA for: A) 8.1.0 Maintenance Release 2; and B) 9.0 Pie. Thank you. I'm not razer but at the moment. MR2 three days ago Best guess on Pie Feb 19 but nothing so loud as their silence at the moment

332
Saiyan-Rox
Vanguard
4 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

Rox598Delays happen (that is of course if the Razer support guys were correct. I always find their answers to be wrong as they don't know that much and will say anything to get rid of you) I know the bluetooth issue is effecting loads of people and Razer are aware of it so I hope you guys get sorted soon. I'm guessing just a delay as they contacted people to correct info previously given so I don't doubt MR2 is imminent. I'd rather wait another few days to make sure its been properly QA'd to be honest I just spoke to support. "Early September" was their reply for an updated release date for MR2. Keep checking your phones over the next few days is all I can say. Fritz

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5 years ago
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XOmegaGold
posted in Mobile

Android 9 Pie

Ỳeah no update here either although I'm on 3 so maybe that's why. Anyone using the global images? BT issue is that on MR1 some users cannot auto connect to devices (mainly car head units). Neither do they get any meta on connected devices (track listings/ dialled numbers/ etc.) I've not noticed the Razer is any better or worse with 4G but 4G is very hit and miss even on the same devices where I am anyway

332
Saiyan-Rox
Vanguard
4 years ago
X
XOmegaGold
posted in Mobile

Android 9 Pie

Copy of the e-mail I received... Hi Cliff! This issue will be fixed by the Android 8.1 MR2 update which will be available by the end of August. Thank you for your patience. Sincerely, enric.m Razer - Tier 1 They had previously advised it would be in Pie in this thread /razer-phone-with-bluetooth-car-audio.30133/page-8 but then corrected themselves to another user and myself. Given it's the 29th I'm still a little unsure!!

332
Saiyan-Rox
Vanguard
4 years ago
X
XOmegaGold
posted in Mobile

Android 9 Pie

zirco740_hkI think we will get this update in 1 or 2 month. Razer need to fix the bluetooth problem and that patch will release in Android Pie. Be Patient :) No,MR2 is out in the next few days to fix the BT problem....Pie, my best guess is not for a good while yet.

332
Saiyan-Rox
Vanguard
4 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

So I emailed support for an update and got a reply that said MR2 is rolling out before the end of August. "This issue will be fixed by the Android 8.1 MR2 update which will be available by the end of August. Thank you for your patience." Happy days if so. Fritz EDIT:Sorry heaven, I didn't see your edit b4 posting....Still happy days though

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5 years ago
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XOmegaGold
posted in Mobile

Android 9 Pie

So there is a post in another thread (/razer-phone-with-bluetooth-car-audio.30133/page-8) where someone had a reply from support stating that the BT issue with 8.1 MR1 will only be fixed with a roll out of Pie. It doesn't say when that's going to happen, just hints that it will. That's not so unusual as I find Razer Phone support big on lip service but small on action. However bear in mind that Oreo 8.0 was released August 2017 but Razer didn't release it until April 2018 (8.1 MR0). In otherwords I'd be surprised if it rolled out this calendar year. And even more surprised if I'm still using the phone when it does due to their apparent lack of concern over fixing the 8.1 MR1 BT issues (many people have been without a properly functional BT since May).

332
Saiyan-Rox
Vanguard
4 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

Cubsfan3493For those of you who dare do it yourself, (not hard at all...) go ahead and check out the links I am putting below. It is really a simple task, but make sure you are completely aware of what you are doing. Make a backup of all your files on your phone, they will be deleted. However, this does completely fix the bluetooth problem, and gives you back a completely functional phone. I have been doing this kind of stuff for years, the process is much more simplified now than it used to be. Regardless, here is a self help page. https://www.thecustomdroid.com/restore-razer-phone-stock-firmware/ https://developer.razer.com/razer-phone-dev-tools/factory-images/ IF YOU FOLLOW THESE DIRECTIONS ONE STEP AT A TIME, YOU WILL BE FINE. This will be the last post I put here, from here on it is on you guys to solve some problems yourselves and stop complaining so much. Razer can't void your warranty if your bootloader is locked, though they might void mine just for trying to be help

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5 years ago
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Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

Anyone heard anything more about this? I keep getting the "not heard from you so we're going to close your ticket" emails, which I keep replying to saying it is not resolved but I've not heard anything about a time line for a fix to be released.

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5 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

Darksteel165Above post didn't go properly. Got this from Razer support. "Upon checking our engineers are working on a fix. We will releasing a fix to this Bluetooth issue. That will be MR2(maintenance release). We apologize for the long wait. We will update you as soon as we have an ETA." Whilst I'm still non the wiser on an actual roll out date if you look back at previous maintenance releases they seem to happen quite quickly. 7.1.1 MR0 - Nov 2017 7.1.1 MR1 - Dec 2017 7.1.1 MR2 - Jan 2018 8.1 MR0 - April 2018 8.1 MR1 - May 2018 The above are Razer global images. Three (my carrier) seem to be about a month behind but either way it looks to me like we should expect 8.1 MR2 fairly soon as we are nearly into July now. Fritz

202
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5 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

I don't have that option either. I'm currently stuck on 8.1 MR1 (the Three version). I have: Phone Calls Media audio Input Device Contact sharing Selecting/ deselecting makes no difference. I've tried many different devices, new and old, including factory fitted & third party head units (some with latest firmware some with old), a HP & an Asus laptop, an Acer tablet, Damson bluetooth speakers, and a Blaupunkt TV. I have the issue with them all.

202
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5 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

cityBlueGreenfirst952Yep I'm on three UK too, and I have this issue with car Bluetooth but auto connects to my removable satnav every time no probs. #weird That's quite interesting. Personally I have this issue with all BT connections whether the device is new or old. Would you mind posting the make, model and software version of your removable satnav. I've sent the link t this thread to Razer support several times so if they are monitoring the info may help them.

202
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5 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

Darksteel165Nope. I'm in the US and I have a unbranded Razer phone direct and I have the same problem so saying it's a problem with a branded phone is bull. Just to be clear BT worked fine on 8.1. it was when they released the first bugfix after 8.1 it broke. You guys on Three may of been placed directly on the bugfix version after we got both updates. It was the May but fix that broke BT so we would only need to revert whatever change was done there (not 7.1). As of yesterday Razer support claims they found the problem and are working on it but it's been over a month after they broke our phones so not sure I have faith in them as a company right now. Guess it was my fault for buying their first phone and not staying with a good phone manufacturer. I figgured for $800 cash we would of gotten a good working unit and good warranty support. Yes, correct. Three skipped the MR0 update and so we went from 7.1.1 MR3 directly to 8.1 MR1 (the May bug fix)

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5 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

kdoggukThree here too. I've been looking for help on XDA too. Is there no way to rip the Bluetooth settings from the 7.1.1 image and replace the 8.1 version? Surely Razer must have changed something there to break it I guess if you cook your own ROM that's possible (although I haven't the faintest idea how that's done) but then you need to flash the custom ROM and lose the warranty. It would probably be a better idea just to flash back to 7.1.1 in which case you still lose your warranty but don't run the risk of flashing a custom ROM. A custom ROM using the 7.1.1 BT may not solve it either. As far as I know the patch that seemed to cause this was a security & camera patch so I'm guessing it's the security part that's gone wonky. This is the message I got from Razer support "The issue is affecting Three's phones. Currently we are investigating together with their developers, which may take a bit longer than solo investigation, because of delay in updates between the parties." So it

202
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5 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

Guys, I'm still speaking to support about this and they seem to be suggesting that this is isolated to Three branded phones, which isn't my understanding. Please could anyone with this issue confirm whether they have a Three branded handset or direct from Razer. Cheers Fritz

202
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5 years ago
A
Anonymous
posted in Mobile

Razer phone with Bluetooth car audio

@Nerruza Glad it worked out...and it's another indicator that the issue is with 8.1 MR1 so hopefully Razer support can hone in on that. I know what you mean about the tech documents and stuff. I've had a read up (just in case) and whilst it looks do-able it's not exactly entry grade stuff. Seems there's a real risk of bricking if it goes wrong and, of course, then the warranty is probably void. My latest response from support is that they have confirmed that they are aware of the issue and that a fix should take no longer than a month. I know that's longer than we all want to hear but even as open source there must still be some QA/ approval needed, even if only from Three in my case.

202
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5 years ago

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