Replies posted by Last_Samurai | Razer Insider

Replies posted by Last_Samurai

3 Replies

S
Sarahkei12
posted in Razer Support

Synapse 3 Chroma apps blank

Also the same issue; I have the Emote Display and it isn't being detected by Synapse 3 at all...tried clean installing, different USBs, but nothing seems to work. I get the same issues in the screencaps posted above in the original post. I know it isn't the USBs, because I tested my BlackShark v2 USB Sound Card in those ports and Synapse picks that up just fine. My guess is that it's either a software issue or conflict within Synapse that needs to be patched, so hopefully something is rolled out soon.

13
L
3 years ago
S
Sarahkei12
posted in Razer Support

Synapse 3 Chroma apps blank

I tried the steps you listed and it did not work for me. Still having the same issue that you described above. No apps listed in Chroma Connect, and getting the same error in the Streamer Companion App. Tried sending a support ticket as well, and they were no help either; telling me I needed to update my system and run a DiskHealth scan and such. Feeling like I basically wasted my money at this point.

13
L
3 years ago
E
Evogelion
posted in Razer Support

Dear Razor Support

I was trying to type this response yesterday and the forums kept glitching out and mysteriously would not let me into the Support section...anyway, what I was going to say was: I think a LOT of people can relate to this thread...I purchased an Emote Display and haven't been able to use it due to (as I suspect from reading posts of people with similar issues) a recent update they did back in October for Synapse. Now everyone who has emote effects (Seiren mics and Emote displays) can't use them, and support keeps giving the same cookie-cutter response (clean install, different USB ports, etc.) even though the issue CLEARLY points to their software. After much back and forth, I finally sent a screenshot showing the exact issue with Synapse and their Streamer Companion App, and also pointed out how someone on the forums came up with a fix (which didn't work for me for some reason). This was the response I got today (yesterday; see attached picture). Considering the glaringly horrible Engl

4
Razer.Speedcr0ss
3 years ago

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