Replies posted by SRAY95006 | Razer Insider

Replies posted by SRAY95006

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Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

I have a Razer 17" (RZ09-0406). I updated the BIOS from version 1.03 to, the latest posted, version 1.06. Since then, I cannot get eternal monitors to work via the Razer Thunderbolt 4 Docking Station Chroma. The cable is the Razer provided Thunderbolt 4 rated. I connect from the Docking station using USB-C/Thunderbolt to DisplayPort on both monitors and the cables are rated for upto 8k 60Hz and support DP 1.4. I am running the latest NVidia drivers and have tried both Game Ready and Studio Versions (522.25 and 522.30 respectively) and these are the most current, publicly available, via NVidia. It worked fine prior to the BIOS update and since the update I have been unable to get the display outputs to work via the Docking station. Everything works if I direct connect to the Razer 17 thunderbolt ports. I've checked to make sure I have all the latest updates on Window 11 (10.0.22000 Build 22000) I do see the Razer Thunderbolt 4 Dock in the Thunderbolt Control Center: Other de

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9 months ago
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Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

JoikansaiDid you try also same driver that’s being used by @MA250 above? Latest driver doesn’t mean it’s the most suitable version of the device, actually it’ll be nice if Razer always makes update on the most suitable version for one model eventually. I have not tried to downgrade the NVidia driver. I want to make sure the point that this only happens with the Docking station and that it worked fine prior to the BIOS update to the latest Razer released version (1.06) for my model. It seems to be an issue between the Laptop and the Dock station and want to make sure that Razer Dev/Support get what they need before I start fiddling between different driver versions. I actually believe this is probably and issue on the firmware version running on the Dock station, but there is no way to troubleshoot that, or to find out what is running on the dock station.

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9 months ago
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Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

BlackFireDragon@SRAY95006 In terms to downgrade the bios there is no way to do that. Bios updater will lock if detect on laptop older or the same version of bios. The only way to downgrade is by bios prohrammator but this will avoid the warranty. To the issue people on this thread report issue but only when they try to connect two external monitors via the dock with one there was no report that sameone have issue. You try to disconnect everything from the dock expect the monitor and reboot laptop go to bios and factory reset it to remove any issue that was made by any change and try to connect then only one device. It impacts either 2 or 1 external monitors connected to the Thunderbolt 4 Razer Dock. I tried with 1 or 2 connected, neither work.

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9 months ago
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Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

SRAY95006For whatever reason, I cannot post all the steps I took. Razer is preventing a full disclosure. Needless to say I've tried everything suggested

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9 months ago
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Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

BlackFireDragonIt's strange. In short to be clear you have last version of bios avalible for your blade, drivers for nvidia and intel graphips up to date, on direct connection monitor laptop everything works but only via dock the issue appear, with or without anying connected to the dock still issue come up ? I will still prefer if you can check the dock on diffrent laptop/pc if there the external monitor will work or not becose from your messages it is clear here is some sort issue now it can softwere like nvidia drivers, windows settings, corrupted file, issue with the dock etc. so it will be great to narrow where is the issue. The first paragraph you wrote is correct. I have tried 2 other laptops, connected via the Dock, and they work, but keep in mind, they are not Razer laptops running Bios v1.06, they are Lenovo and Gigabyte running the latest NVidia drivers. Everything on the Razer worked fine, via the Dock, until the update bios to version 1.06. There are no corrupted files

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9 months ago
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Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

I just updated my NVidia Driver to the latest Game Ready version (531.41, released 03/23/2023) and this resolved my issue.  For those still suffering, give that a try.

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9 months ago

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