Replies posted by UA_2old4this | Razer Insider

Replies posted by UA_2old4this

14 Replies

U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

heavenradioOrchid229So i've just received and update from support that they have "Prioritized" this issue for replication and that I need to keep checking Synapse for an update but there is no ETA Thanks a lot for sharing this!

68
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3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

Razer.SpeedCr0ssHey everyone! Thanks for sharing your keyboard's ongoing concern here. Our Support Team is currently investigating the issue and will ensure to post an official fix once it is available. For now, please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the file via Google Drive or to any online drive account, then paste in your PM. Done, thanks!

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3 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Razer.SpeedCr0ssHey everyone! Thanks for sharing your keyboard's ongoing concern here. Our Support Team is currently investigating the issue and will ensure to post an official fix once it is available. For now, please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the file via Google Drive or to any online drive account, then paste in your PM. Done, thank you!

384
M
2 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

AsthmanHi, official razer support answered in another thread: /huntsman-mini-broke-my-windows.65606/page-3 Please send him this logs hes asking for, maybe this will speed up the process of solving this issue. Sent, thank you!

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3 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Razer.SpeedCr0ssHey everyone! Thanks for initiating this thread. And yes, the team is aware of the issue and currently investigating the software's behavior. Please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the files via Google Drive or to any online drive. Once done, repair the Razer Synapse 3.0 by following the steps below: Should the issue persist, please send me the online drive link with the Razer Synapse logs and your case number (if there's one) via PM so I can forward it to our devs. I appreciate everyone's cooperation. Logs/case number sent

384
M
2 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

VeeOneShotIf i end up doing this replacement that razer is giving me, how do I stop the firmware from updating if it isn't already on this crappy firmware that caused all these problems people are talking about ? Firmware is updated manually. If you don't do it on purpose AND firmware version of the KB you receive is free of this huge issue - you're safe

68
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3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

Thank you guys for sharing your experience and keeping everyone here posted! THIS kind of problem for the whole system, just because of a keyboard is just crazy, hopefully our joint effort gets Razer's attention and there will be a fix

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3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

MkyAsI just spoke to razer support on the phone and they were very unhelpful. Their advice was that I needed to contact AMD and make it their problem... So I need to contact AMD and tell them that they need to fix their architecture so that defective razer firmware will work on the system. Returning the keyboard and mouse. Wow... very "professional" of them

68
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3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

It's unbelieveable that Razer is just flat out ignoring this!..

68
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3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

heavenradioOrchid229Ok that was pointless, all their application did was tell me I already had the latest firmware. Extremely disappointed with the support so far!! Ah, that is very unfortunate! Thanks for keeping us posted

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3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

heavenradioOrchid229No worries I will definitley update this thread. I've officially contacted support and now have a ticket number. I have also recorded a video expressing my dis-satisfaction with this keyboard since the update and will uploading it to Youtube later today. So hopefully they address this, the one thing I will say is that the support rep I spoke to didn't know about the issue, but when he esclated his senior engineers seemed to be aware of it. I asked him then why do they keep pushing the software, no answer. Anyway, gotta get some sleep. I too contacted support before posting here and on Reddit. They should be aware of the issue by now and it's good to hear that the senior engineers seem to know about it

68
R
3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

heavenradioOrchid229I'm having the same exact issue after doing the update yesterday. On the phone with their support center now to see if they can help roll the firmware back. I only had the keyboard for 2 days, this is terrible if they have known about this issue since last month. Wow, quite a few people are dealing with this :frown_: Keep us posted about your progress with support, if you have time :wink_:

68
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3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

MrKittyCat101same issues exactly after the firmware update Sorry to hear that =( I really hope Razer will fix it, or let us go back to the previous firmware, AT LEAST

68
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3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

StormStrykerXI have similar problem. My Huntsman mini stuck (no RGB) after Synapse 3 update. And I updated firmware to v1.01.00_r1. I realize after update that RGB brightness was automatically set to 0 % after Synapse 3 update. It was little silly not to diagnose first problem immediately. (Always try all keyboard controls) And keyboard work perfectly, but on Windows 10 Pro startup logon process takes up ten times longer. When I finally get Windows to desktop, taskbar freezes and after two clicks to taskbar exploler.exe restarts and system works fine. First, I trayed re-install Windows two times and problem appears every time, after first restart/shutdown. When I try connect another keyboard everything works fine. It’s no problem with Synapse 3 because I first try without it. Firmware_v1.01.00_r1 sucks. Razer should give us old firmware or make fix. Very sorry to hear you have the same problem :( And you did a much better job at explaining the issue - this is EXACTLY the way my syste

68
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3 years ago

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