Replies posted by jordanlchin | Razer Insider

Replies posted by jordanlchin

5 Replies

R
RickNetic
posted in Off Topic Chat

issues with razer huntsman mini HELP!

There is a known issue with the Huntsman Mini and AMD CPUs. Check out this tread - /huntsman-mini-broke-my-windows.65606/page-7 After 2 months, no update from Razer so not sure if they will fix it anytime soon.

31
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

urbanSpaceCadetflow257I just received the first non-template answer from Razer, where they also admit that they know about this for a while. Don't hold your breath. I thought the same thing, until a different support person then replied asking me to perform the same basic troubleshooting as every other consultant before them.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

MkyAsDid you get anywhere with support after this? Hi there! The team is still investigating this behavior and will be working on a fix. I'll update this thread once I have an update. No luck so far and highly doubt they will have this resolved anytime soon. Since SpeedCr0ss helped with notifying the development team, I've dealt with another 3 different technicians (total of 7 now) and all have asked me to perform the same troubleshooting steps (as the previous 4). Its like talking to a brick wall as they either don't read any notes from previous conversations or have zero care to actually resolve this issue. They wont even acknowledge there is a problem with the keyboard firmware and are still fobbing it off to 3rd party software that i have installed (even though they cannot tell me which software)

384
M
2 years ago
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wizezjj
posted in Razer Support

RAZER HUNTSMAN MINI BLOCK MY WINDOWS

Hey Wizzezjj. This seems to a known issue with AMD CPUs. Have a read of this thread as they are capturing details from those that are impacted. https://insider.razer.com/index.php?members/razer-speedcr0ss.874357/

1
J
3 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Razer.SpeedCr0ssHey guys! Thanks for your cooperation and for posting your experience while using the device. Our Support Team is working on it. Once I have an update, I will update this thread right away. I've had a ticket (*Omitted) open with the support team for over 2 weeks now and have been bounced from technician to technician asking me to perform the same basic troubleshooting.The last response was that they couldnt replicate the issue and its some 3rd party software thats corrupted my system. How do i get them to acknowledge the issue? If even sent them links to this thread and others where we are all experiencing the exact same problem.

384
M
2 years ago

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