Replies posted by Svx1337 | Razer Insider

Replies posted by Svx1337

5 Replies

S
Svx1337
posted in Razer Support

Synapse 3 keeps resetting profiles

So, their official answer is to simply deny that such problem exists in their software: Hi Silver, Thank you for patiently waiting for our email and we apologize for the delay. With the information that you have provided, and after carefully attempting to reproduce your issue, our Development Team identified that the behavior of your software is caused by external factors outside of our team’s means. There may be third party software installed or corrupted files on the operating system that is affecting your Razer Software to behave this way. Below are some of our steps that you may want to perform that might help you rectify the issue. Please note that pursuing any of the below steps is totally up to you as Razer will not be liable for any Data Loss, Data Corruption or any effects that would result by performing any of the steps below. Also, do note that these steps are not guaranteed a fix to the issue, it is recommended that you should keep your Razer Software up to date. 1. P

1
S
3 years ago
A
Awptik
posted in Razer Support

Razer Synapse and Keyboard/Mouse Issues

I am very sorry but I reported the same behavior over 1 year ago (although mine goes bad after locking/unlocking windows) and support refuses to even answer. It also seems very common here that people ask for help and literally no one ever answers.

11
Razer.Speedcr0ss
3 years ago
G
GilloMilk
posted in Razer Synapse

Synapse keeps resetting to spectrum cycling

Jedi_NinjaLooks like this fix hasn't happened yet. And probably never will. I've tired contacting razer support 3 times now. The last 2 attempts went unanswered. Awful company :(

23
G
4 years ago
G
GilloMilk
posted in Razer Synapse

Synapse keeps resetting to spectrum cycling

Svx1337Same here with Cynosa & Deathadder Elite. After I unlock my PC after some time, it either changes the lighting profile or it loses the saved profile completely. I mean it shows there are no profiles, which is also why it falls back to default. It might happen if I lock and unlock my desktop right now, or it might not even happen during 24h. Appears to be random. Observed on 2 different PC's. Talked to support regarding this back in March 2019 (case 02508774), it's been broken since. Since the manufacturer doesn't seem to care about a bug that directly renders the product inusable then here's my workaround. Make a .bat file with the following content and run it as admin every time the profile disappears: taskkill /IM "Razer Synapse 3.exe" /F taskkill /IM "Razer Synapse Service Process.exe" /F taskkill /IM "Razer Synapse Service.exe" /F taskkill /IM "RazerCentralService.exe" /F start /min "" "C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer

23
G
4 years ago
G
GilloMilk
posted in Razer Synapse

Synapse keeps resetting to spectrum cycling

Same here with Cynosa & Deathadder Elite. After I unlock my PC after some time, it either changes the lighting profile or it loses the saved profile completely. I mean it shows there are no profiles, which is also why it falls back to default. It might happen if I lock and unlock my desktop right now, or it might not even happen during 24h. Appears to be random. Observed on 2 different PC's. Talked to support regarding this back in March 2019 (case 02508774), it's been broken since.

23
G
4 years ago

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