Replies posted by Stormhoves | Razer Insider

Replies posted by Stormhoves

22 Replies

M
MyAurora13
posted in Razer Support

Razer Nari weird sound issue

Got it on my Nari Ultimate. Tried a bit of everything in every order (clean desinsitall, reboot, reinstall, reboot, removal of drivers etc etcetc) without success. Best workaround : be lucky to find a computer where it works (or set it up as you whish it while it crackles) then cleanly remove/uninstall everythin synapse related. Then unplug your headset. Then reinstal Synapse. Turn off autoupdates for synapse. Then plug your headset but when prompted to update dont. Your headset should work as set up before but not show up in Synapse, hence not crackle.

20
G
5 years ago
M
MyAurora13
posted in Razer Support

Razer Nari weird sound issue

@G geopsarosMy Nari was working properly on my desktop PC since I bought it and for about 2 weeks since this sound issue arised. I installed my Nari to my Laptop and it works fine there with all latest Synapse updates. 3.4.115 and 3.4.215. I made a comparison of the device Events by going to Device Manager then Sound, video and game controllers. I noticed that on my desktop PC where my Nari has the sound issue I have a "Device not migrated" event while on my Laptop I have a "Device migrated" event. Can you guys check your computers to see if you also have a "Device not migrated" event. Where do you check your events ? I also realised when showing disconeted stuff that I had multiple iterations of my Nari in the devices removed them all reinstalled fresh, nothing. Also updated drivers after uninstalling them and fresh repair no workaround. Best workaround so far is uninstall Synapse from problematic PC. Setup Nari on working laptop. Leave Nari unplugged from problematic PC. Install

20
G
5 years ago
M
MyAurora13
posted in Razer Support

Razer Nari weird sound issue

Yeah I have a shitload of ugly device not migrated all along the course of existence.

20
G
5 years ago
M
MyAurora13
posted in Razer Support

Razer Nari weird sound issue

While going through my support cases went through a full reinstall and blabla. Here are the events log since the latest desinstal : \\ And on my working laptop I don<t have the issue and I don't have anything appart from 3 lines.

20
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5 years ago
M
MyAurora13
posted in Razer Support

Razer Nari weird sound issue

Ok, fun stuff. I have a new best workaround. With a bit of dumb luck and some steps from razer support YOu can try 1 - 2 - 3 and see if it does the trick for you. For me it did not but doing 1 - 2 - 3 - 2 actually allows me to have a working peripheral and being able to see it in Synapse. 1 - Reinstalling Audio drivers - Press Windows + r, type in msinfo and press enter. - Check the model of your motherboard and visit the manufacturers website. - Download the audio drivers based on the model of your motherboard. - Open Control Panel and under Programs, click on Uninstall. - Look for the audio driver on the list of programs installed. - Right click on the application and uninstall it. Restart the computer. - Install the newly downloaded audio driver. 2 - Removing device drivers. - Unplug your Razer device and open Device Manager. (Press Windows + r and type in devmgmt.msc) - On the upper left of Device Manager, click on View and select Show Hidden Devices. - Expand all driver categor

20
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5 years ago
M
MikHikkeMad
posted in Razer Support

Avnera AV6301

Same here but on the Nari Ultimate. The dongle recovery tool brought no help.

3
Razer.Caziel
4 years ago
A
AndzaBAR
posted in Razer Support

RAZER NARI ULTIMATE USB Dongle Problem

Same here. Hoping for a quick fix.

5
Razer.Speedcr0ss
4 years ago
G
Giangufo88
posted in Razer Support

Razer Nari Dongle Issue

Same here ! Waiting for info on the fix if you found one !

20
R
3 years ago
A
AndzaBAR
posted in Razer Support

RAZER NARI ULTIMATE USB Dongle Problem

I'm in touch with their support for now. They sent me the dongle recovery tool and dongle pairing tool. Nothing concrete yet. Will keep you posted.

5
Razer.Speedcr0ss
4 years ago
A
AndzaBAR
posted in Razer Support

RAZER NARI ULTIMATE USB Dongle Problem

Hey Andza ! I would avise you to reach out to their support ! After going through various restoration steps they have agreed for a replacement. YOu can reach their support specialist that helped me here. Point to your post and describe your issue extensively.

5
Razer.Speedcr0ss
4 years ago
R
rye_br
posted in Razer Support

Kiyo not saving information/allowing for changes

Same here. Make my face annoyingly bright for no reason. And makes th ringlight totally unusable without a lot of light around me which kinda defeats the purpose of the ringlight.

8
N
3 years ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

Same here ! I have to restore and pair my dongle and headset every two days...

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

Mine just stopped working and I have only had it for 5 months Did anyone else ever get it fixed? Using the “NariDongleRecoveryTool” and the “RazerNariUltimatePairingUtility” usually revive the things

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

AFter DMing one of their agent :THey have no trace of my two past RMAs (2.5-3 years ago)and the final “solution” is :“Nevertheless, you can always check here:https://www.razer.com/shop/replacement-parts/replacement-parts-audio for the availability of a replacement dongle. I also checked our internal spare part list and it's currently out of stock. I will keep an eye on this for you and will let you know should I receive an update.”So I guess the only real solution is either to go to the concurence or buy the scalper dongle on alibaba...

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

can anyone from razer give us some answer?¡ i have the same issue amd i cant fix it, i need help with that if i give us my serial number can i get some support?   I pasted the answer we received in DMs on the prev page. The answer for now is : if you are still under guarantee : RMA, if not : wait and pray for them to produce some so we can buy or buy the 50$ from scalpers on the web.

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

Hi All,    Just found something and I don’t know if it’s the same for you.  I installed USBViewer using these instructions:https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/usbview   Then I noticed that when I plug in the dongle it says “Avnera AV6301”. Started googling and found this https://www.reddit.com/r/razer/comments/o56woc/razer_nari_dongle_avnera_av6301_problem_fixed/ - PLEASE DO NOT DO IT as this guy is talking rubbish.   But basically I squeezed the dongle a bit and gave it a bit of a twist and it came back to life.  The Avnera thing is an old bug that used to be a blocker but should be patched now.

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

I have the same problem. I found a dongle on AliExpress. I'll give it a try https://a.aliexpress.com/_mrlakGY How did that go?

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

Update: Got some help they are pretty swamped and doing their best. Be patient. Thanks for Razer and Zion!  Would love to know more cause the only help we received was to be told to keep looking at the parts page where there are no dongles.

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

Hey folks, I’ve been dealing with the same problem for months now. This is definitely some lawsuit level stuff that has to be addressed. Are there any youtubers here that can blow this up? Nope but we’re now at 10932 views on that thread :D

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

Hello @Razer.Zionzedd  do you think that considering the amplor of the issue and the number of people impacted and looking forward to getting a new dongle and the only available ones are scalpers on Alibaba it would be interesting to get some reaction from Razer ? Other than wait and pray and hope we refill the stock on the website ? (Which, unless there is a comitment to it is unlikely as the Nari Ultimate is discontinued).Thanks a lot !

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

It seems like you're experiencing issues with your wireless headset and its connection to the dongle. Here are some steps you can take to troubleshoot and potentially resolve the problem: ... he problem. They may release a fix or provide guidance for resolving the issue if it's affecting multiple users. Remember to keep your software, drivers, and firmware up to date to prevent future connectivity issues. Hey, you probably want to read the thread before randomly answering. Cheers

118
sleekCreamventure486
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

THe saddest part is that even if we were to fix the dongle the headset is now garbage due to the changes to the THX thing...

118
sleekCreamventure486
6 days ago

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