Razer Nari Ultimate Dongle Replacement | Razer Insider

Razer Nari Ultimate Dongle Replacement

  • 27 January 2023
  • 7 replies

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

7 Replies

My Nari Ultimate dongle also stopped working recently. After a certain synapse update, the dongle stopped working. Tried the dongle recovery and pairing tools but none worked. My Nari Ultimate's already 1 year old and still working fantastically until recently. Hopefully Razer would notice this thread and take action.
Still awaiting a Response.

I have the same problem and it happened at around the same time.  You could see the headset connect/disconnect on the bottom toolbar, until it finally just disconnects.  The pairing tool does nothing, and the recovery tool appears to have completely busted mine.  The first time I used the dongle recovery tool it sensed the dongle being inserted and told me to the push the recovery button, but nothing happened.  The second time it couldn’t even sense the dongle.  This seems like such a stupidly easy problem to fix and address by offering replacement dongles, and yet that is not an option.

Userlevel 6

Hi guys, 


Please PM me the serial number of your headset so I can validate its model and check our options for sending you a replacement dongle. Thank you!


To all the other frustrated users, after several back and forth messages with support the best they can do is direct me to https://www.razer.com/shop/replacement-parts/replacement-parts-audio and to keep check back there if it ever shows up.  Here was my response.

Sigh. So, I had already checked that before posting my frustration. I think we probably all have. If all you were going to do is direct me to that link then why bother with my serial number and Amazon receipt? Normal companies would have the dongle on the page with maybe an "out of stock" notice and a "click here if you'd like to be notified when it's back in stock" button. At least then we'd know it's an option. Since it's not there or on Amazon and there's absolutely zero hint that it's even an option to get a replacement, leaving frustrated messages in your forums is about all that any of us are able to do, other than write nasty reviews for you until this seemingly simple and common problem is addressed.

I have four days until mine mine turns two years old (Date of purchase: 03/23/2021)…. Tried all of the software updates, recovery, and checked all settings… USB dongle just stopped working… dead. Looked all over the store… and there are no parts for the Nari Ultimate …  in fact there is not even a model filter category for Nari Ultimate. Submitted a product support request, but not hopeful this will be resolved and I will have to find a different headset.