Razer Nari Ultimate Dongle Replacement

To all the other frustrated users, after several back and forth messages with support the best they can do is direct me to https://www.razer.com/shop/replacement-parts/replacement-parts-audio and to keep check back there if it ever shows up.  Here was my response.

Sigh. So, I had already checked that before posting my frustration. I think we probably all have. If all you were going to do is direct me to that link then why bother with my serial number and Amazon receipt? Normal companies would have the dongle on the page with maybe an "out of stock" notice and a "click here if you'd like to be notified when it's back in stock" button. At least then we'd know it's an option. Since it's not there or on Amazon and there's absolutely zero hint that it's even an option to get a replacement, leaving frustrated messages in your forums is about all that any of us are able to do, other than write nasty reviews for you until this seemingly simple and common problem is addressed.

it looks like a collective problem that is growing stronger. logitech transmitters are several years old and nothing happens to them. maybe a class action lawsuit? the European Parliament will be interested in this

hello. My dongle also broke 2 weeks ago, and I had to look at the comments here, and I saw that there was nothing else to do. As I saw the aliexpress post selling the dongle, I took a risk and bought the dongle for the Razer Nari Ultimate. It arrived today, and I went through exactly the process Razer says to pair the new dongle. And yes it is working and everything is ok again! I'll leave the dongle link where I bought it! Hope to help.

https://pt.aliexpress.com/item/1005004729975282.html?spm=a2g0o.productlist.main.1.6b0432afUYFGxP&algo_pvid=86bd3fdf-37c7-4aa5-9892-d9e2d3445419&algo_exp_id=86bd3fdf-37c7-4aa5-9892-d9e2d3445419-0&pdp_npi=4%40dis%21EUR%2126.02%2113.53%21%21%2127.61%21%21%402103241d16923009949086797e2f46%2112000030261086692%21sea%21PT%210%21A&curPageLogUid=fJT25U1dUiYk

Hello everyone. the problem is a bad soldering spot. had the same. disassemble the usb. and put the mainboard only into the preheated oven at 230°c for 5 minutes

i have the benefit of being a pcb engineer so i have the knowledge and tools. if you have an temperature adjustable hot air gun use that. 5 minutes and 230° on slow air. not fast otherwise you´ll blow away the electronics.

for disassembling you need a cutter and cut open on the sides where it has been glued. remove the little cap and pull the plastic out where the mainboard is seated.

maybe ill create a youtube video on this

Here user from Argentina.

In my country, there is not even a support service where to get some help

My Razer Nari Ultimate had bought on 2021 and worked perfectly until 6 months back when I started using 3.5mm connector as the dongle disconnects and reconnect repeatedly. Identical to some other comment in this blogpost.

As couldn’t get a new dongle or even a third-party support service probably I won’t buy Razer sh*ts again. Take it into your dark and wet *ss Razer.

At least this issue doesn’t actually appear to be Razer bricking anything, it does appear to be failed solder on the dongle mainboard. I successfully reflowed mine and it works like it did before. Here is a video I made on how to get the mainboard out to reflow (either reflow station or home oven). Def go look at some videos on how to reflow stuff in a home oven first if you’re going to do it, and go low on the temps/times, you can snap it back together and try it, and then bump things up if needed. If you drop a component off the board, game over. Hope this helps someone else out there: 

 

Same problem here, and I couldn’t find the dongle replacement. I would recommend avoid purchasing Razer products in the future, since they have started using cheapest materials for their products. 

Hello @Razer.Zionzedd  do you think that considering the amplor of the issue and the number of people impacted and looking forward to getting a new dongle and the only available ones are scalpers on Alibaba it would be interesting to get some reaction from Razer ? Other than wait and pray and hope we refill the stock on the website ? (Which, unless there is a comitment to it is unlikely as the Nari Ultimate is discontinued).

Thanks a lot !

I will be setting up a domain later today to gather cases please let me know if you would participate.

Also had the same issue as above. I don't really understand how this is considered an okay business practice? A £150+ headset with such a fragile and common problem with no ability to repair seems extraordinary and I dare say against trading standards? 

Same issue here after more or less 2 years of use… tried recovery tools but now PC doesn’t even recognize the dongle… this is no cheap headset :(