Replies posted by insightWengefast834 | Razer Insider

Replies posted by insightWengefast834

4 Replies

T
tio6077
posted in Razer Support

Razer Synapse 3 crashes when pairing Nanoleaf

Ugh - so disappointing. Bold of me to assume upon seeing the nanoleaf module in Synapse 3 that I could pick whatever nanoleaf shape I liked. Thanks for your help.

5
T
3 years ago
T
tio6077
posted in Razer Support

Razer Synapse 3 crashes when pairing Nanoleaf

From your comment it sounds like the issue is the panels as opposed to like the Canvas or Aurora Nanoleaf sets? I literally just bought the hex starter kit, chosen because of the integration with Synapse/Chroma, and chose Razer accessories for the integrations with other devices ... sigh.

5
T
3 years ago
C
Cylofive
posted in Razer Support

Razer synapse nanoleaf not working

Razer.Speedcr0ssHi there! Thanks for posting your app's concern here. Were you able to clean reinstall your Razer Synapse 3.0? Please follow the steps below and see if it helps: The same thing is happening to me currently. I have clean uninstalled and reinstalled Synapse (and all other Razer software/files) FOUR times this evening, tried everything listed by Nanoleaf to troubleshoot, and still when I try to use the Nanoleaf Synapse module it discovers my device, tries to pair, and then crashes. Is this a known issue with a fix? I'm at a loss for what else to try and specifically purchased Razer products over others for the integrations like this one.

9
Razer.Speedcr0ss
3 years ago
M
My3sons
posted in Razer Support

Nanoleaf and synapses

This is happening to me as well. I just got the nanoleaf shapes, and it's working fine with my Hue and Alexa and other smart home devices, but when I try to pair through the Syapse 3 app, it keeps "pairing" forever and if I close the app or try to exit the process, the app completely breaks and crashes upon opening. I've tried troubleshooting everything possible listed online by Nanoleaf or even Reddit and the issue is not on the network/Nanoleaf side. What is going on? Did you find a fix?

1
I
3 years ago

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