Replies posted by estevanleal | Razer Insider

Replies posted by estevanleal

7 Replies

E
estevanleal
posted in Razer Support

Camera / Mic / Trackpad (battery swelling) / Power adapter - nothing working on RB 15 (2018)

I haven't heard from support so far...

7
Razer.Speedcr0ss
3 years ago
E
estevanleal
posted in Razer Support

Camera / Mic / Trackpad (battery swelling) / Power adapter - nothing working on RB 15 (2018)

Update: I have been contacted by support (thanks @Razer.SpeedCr0ss ) and will post updates here.

7
Razer.Speedcr0ss
3 years ago
E
estevanleal
posted in Razer Support

Camera / Mic / Trackpad (battery swelling) / Power adapter - nothing working on RB 15 (2018)

I also tried to contact support through chat, but received a message that "Your product is out of limited warranty and ineligible for free support". I understand that warranty has a time limit, but out of "free support"? What? This is my only computer and I work with it. I can't ship it for repair. Also, I live in Brazil and it seems like Razer doesn't have a local support. It will be cheaper to buy another laptop than to ship it for repair. I paid $2500 for a laptop and I'm making video calls and online meetings with my cell phone! How can this be? I have seen many people with some of the issues above, but I don't know what to do. Any suggestions?

7
Razer.Speedcr0ss
3 years ago
E
estevanleal
posted in Razer Support

Camera / Mic / Trackpad (battery swelling) / Power adapter - nothing working on RB 15 (2018)

How can a $2500 laptop have so many problems in less than two years of use? My laptop sits on a desk all day and is used 90% of the time for regular office use and only 10% of the time for gaming. I have contacted support before regarding the camera issue and tried everything from reinstalling and updating stuff, recovering system, and even factory reset, but nothing worked.

7
Razer.Speedcr0ss
3 years ago
F
Feasty
posted in Razer Support

Bulging battery issue

I also have the same problem with the battery. I'm still trying to contact support, because in addition to the battery problem, I also have the camera / microphone and power adapter that are all known issues. So frustrated...if razer charge me for all of this, it is just better to buy a new laptop.

18
F
3 years ago
O
OrangeZest
posted in Razer Support

Razer Blade 15 (2018) Overheating & Battery Swell

I have the same problem. I can't even send a PM to razer support or creat a new thread because I get an error!!! I can only reply on other peoples threads.

6
S
3 years ago
M
MindRift
posted in Razer Support

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

@Razer.SpeedCr0ss I'm trying to contact you via PM, but I get an error everytime. Can you please start a PM to see if it works? Thank you

53
Razer.Speedcr0ss
3 years ago

Badges

View More
CookiesCookie settings