Replies posted by Herr_Helmut | Razer Insider

Replies posted by Herr_Helmut

4 Replies

S
SuperMaki
posted in Razer Support

THX Not Working on Kraken TE/Can't Calibrate Surround

Have you tried doing a clean install? These are the steps I got from Razer support. I'm having trouble getting THX to work as well. The headphones work fine, but THX and EQ don't work for me. Unfortunately, it didn't work for me, but it could for you. I might be doing something wrong. Here you go and good luck: CLEAN INSTALL SYNAPSE To uninstall: 1. Uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Program and Features. 2. Delete all files in C:\\Program Files (x86)\\Razer\\Synapse and C:\\ProgramData\\Razer\\Synapse directories. These folders are hidden by default, so please be sure to unhide them by accessing "Folder Options", then, go to the "View" tab and select "Show hidden files, folders, and drives." Note: If you are somehow unable to delete these folders, you may have to kill any Razer Synapse related processes running in your task manager. 3. To ensure that there are no residual files remaining that may corrupt the

7
R
5 years ago
S
SuperMaki
posted in Razer Support

THX Not Working on Kraken TE/Can't Calibrate Surround

I tried with mine and the EQ and THX both worked on a different PC. I emailed support with my a log file that I created and I'm currently waiting on a response. I believe there's a software problem on my main PC. I want to say I think I did everything right that I was told to do from what support has been telling me to do in the email correspondence.

7
R
5 years ago
S
SuperMaki
posted in Razer Support

THX Not Working on Kraken TE/Can't Calibrate Surround

Not yet. I'm currently working with support to find a solution. They've been doing a excellent job with helping me out. My THX doesn't work at all. I don't use my mic so I have no idea if it works or not. Hopefully you find a solution so. Keeps us informed if you find a solution and I'll do the same.

7
R
5 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

This happened to me some time ago. My headphones worked fine on another computer I have. I ended up doing a clean install of Windows after doing everything Razer support had me try over a month and a half time period. I don't know how many times I've uninstalled Synapse and disabled and uninstalled drivers and deleted registry settings and messed with all the other sound options. I did a system restore and that didn't work, either. After two months I figured I might as well do a clean install of Windows and it worked and has been since.

79
Razer.Speedcr0ss
3 years ago

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