Replies posted by tgkrivulka | Razer Insider

Replies posted by tgkrivulka

2 Replies

J
jaysonknight
posted in General Discussion

I Am Absolutely Finished with Razer Laptops, Serious Users Should Stick With A Different Brand

I just bought my 3rd razer laptop, one of the new 15" advanced 3080 with 240mhz QHD screen, my bad, it threw a windows error the first power on, requiring a recovery install to fix. It then ran perfectly well... for a few hours .. then blue screened (I suspect it cooked itself, was piping hot) and only would reboot to the BIOS screen where it could no longer find a NVME drive... Glorious! $3309 USD for a 5lb paperweight! I then had the fun experience in dealing with "customer support" which turns out to be a call center in india where good intentioned, but uninformed workers are blessed with resolving low grade tech issues... anything worse and you MUST use their email system to get further support. No option for a phone number to call for a live voice, and no direct email address, you must use their internal messaging service. 'Customer Support' is nothing more than a weak minor tech support with the real purpose of insulating the company from dealing with customers with more seri

3
O
2 years ago
T
tgkrivulka
posted in Razer Support

What is going on with Razer Support?

Before the email I copied above, I was promised by "Chad" that a unit would be allocated and it would be no problem, I get the sense that is not the case. I just want them to let me know IF they can replace, and if not I was the answer soon so I can source from another vendor. BUT YOU CANNOT SPEAK TO SOMEONE WHO KNOWS ANYTHING ABOUT IT! Their support number is JUST a call center (Mumbai?) staffed by well meaning people with a play book to resolve low level tech problems... anything more and they just refer you to their electronic messaging system.... they are nothing more than a filter to shield the company from dealing with customers directly. Consider this before you buy.

3
Razer.Speedcr0ss
2 years ago

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