Replies posted by Windfisch1981 | Razer Insider

Replies posted by Windfisch1981

4 Replies

J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

Another experience: My USB switch has an additional power input. I ran a USB cable from the docking station of my Surface Book 2 to this power input and it now disconnects far less frequently.

179
S
2 years ago
J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

So here are my new experiences: Connected directly to my work notebook: Keyboard works Connected to a USB switch to use the keyboard on multiple computers: If the switch is connected to the docking station, I experinece frequent disconnects If the switch is connected directly to the notebook, I experience rare disconnects If Synapse is not running, there are no disconnects When I connect my mouse (A Corsair Scimitar Pro) to the keyboard, the disconnects increase My Surface Book 2 and my Tower PC don't have any issues with the keyboard and the USB switch So my conclusion, especially when having witnessed the increase of disconnects with the mouse connected: The keyboard draws a lot of power. My Surface Book 2 and Tower PC deliver enough power so the keyboard works, but my work notebook does not. When Synapse is not running and the Windows keyboard driver takes over, it uses a lower polling frequency which barely allows the keyboard to function without disconnects, but Synapse 3 does a

179
S
2 years ago
J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

In my case, it definitely has to do with the amount of power it draws from USB. I took this notebook home and connected it to the docking station I have there. It is the same model. At home, I have a USB switch connected to this docking station so I can hand over the keyboard to different computers with the push of a button. The keyboard does not disconnect when attached to this USB switch, whereas it disconnects when connected to the docking station. So I still think the keyboard draws too much power from USB or the docking station does not deliver enough to power the keyboard. This can be detected by today's electronics, so there should be a warning when this happens.

179
S
2 years ago
J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

I am having the same issue here with a BlackWidow Chroma V2, I am using this at work for programming with a notebook and a docking station. Connecting the keyboard to the docking station causes it to lose connection, connecting it to the notebook directly works. I simply think it draws too much power.

179
S
2 years ago

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