Replies posted by b1t6u | Razer Insider

Replies posted by b1t6u

4 Replies

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b1t6u
posted in Audio

THX Spatial Audio for PCs application broken

cemsengulI am beyond furious about this. I have been live chatting with Razer back and forth for a week. I own a 2021 Razer Blade Advanced and I also lost function of the THX Spatial Audio app which spins infinitely when you launch it. I even sent them a video of the issue and they have no clue how to fix it. They sold us a laptop with THX and they broke it with a Synapse update and now they are not fixing it. I shouldn't have purchased a Razer. Their customer support will certainly have not the slightest clue how to fix something like this, which would be less of a problem if they actually dealt with the problems people call in with or provided a portal through which to directly report obvious bugs. I'm lucky to be able to say that a recent Windows update appears to have mysteriously reënabled spatial audio on my PC, although the broken app very much remains broken.

24
K
2 years ago
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b1t6u
posted in Audio

THX Spatial Audio for PCs application broken

sharptooli can’t even download the THX application onto my pc after already paying for it, any ideas on a fix? I bought the razer nati ultimate specifically to use with the THX. Any help would be greatly appreciated I don't believe the Windows-application version can be downloaded from the Microsoft Store; THX Spatial Audio for Headphones—which, as i understand it, is what you would be using with your Nari headphones—is served by Razer Synapse, and i think the standalone application is distributed through Razer's website.

24
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2 years ago
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b1t6u
posted in Audio

THX Spatial Audio for PCs application broken

Ryujin2772Any updates to this? A friend of mine and I both have Nari Ultimates, his THX Spacial stopped working 2 days ago and mine stopped working today. We have tried all the trouble shooting methods that we can think of and find through Razer's site, but nothing is working, the headsets are basically only good for voice communications now. I wonder whether a coördinated bout of complaining to customer services might be needed because we otherwise don't know whether the problem has even been noticed

24
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2 years ago
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b1t6u
posted in Audio

THX Spatial Audio for PCs application broken

IcedFREELANCERLatest Win11 seems to break THX support, however it got fixed somehow by updating drivers (I'm using Driver Booster for this), to be specific I had 2 updates available - one for Ethernet (driver date 22.06.2021) and one is for Intel Serial IO GPIO Host Controller - INT3450 (driver date 02.08.2021). By installing these I got my sound back even without restarting system. YMMV of course. I had great hope for being able to fix the problem as I identified and installed the same driver updates (amongst others) as you did using that application but it unfortunately made no difference in my case... strange. I hope Razer/THX find a fix for this because it's starting to get on my nerves.

24
K
2 years ago

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