Replies posted by SHOOTIEST | Razer Insider

Replies posted by SHOOTIEST

3 Replies

R
rmazzaro
posted in Audio

Kraken V3 PRO Charging issue

Same issues with charging, but I'm in the process of RMAing right now for different issues. After testing out the haptics, I realized that if I switch haptics while listening to any media the haptics go wonky and the headphones start rattling really badly. The only way to fix this is if you stop the music, turn the haptics off, then back on again to the desired level, THEN start the music/media again. I've tested this on two different PC's and tried both 3.5mm and USB dongle, same results. It's really a shame because they sound great in general. I'm worried these are being held back by very poor QA and proper testing; this is Razer's only and last chance for me personally. As a side note, being able to see your headphone's percentage is a must, and being able to switch haptics using the haptics button on the headphones must work as intended for $220 (with tax). Cheers

39
Giusepetor
1 year ago
K
khaleesii96
posted in Razer Support

Kraken V3 HyperSense audio crackling

Dealing with similar issues. I'm getting random crackles and pops in all types of music, but not noticeable in games for yet - currently. I've tried similar tinkering as well. The only thing that has *reduced* the issue was going into my sound settings on Windows 11, and setting the Kraken V3 Hypersense advanced options to 44,100 Hz. You'll notice, if you set this to the max 96,000 the crackling/popping goes pretty HAM. I ordered the Wireless versions to see if this will be any different or if there's a decrease in sound quality in general because I really like these! If the Wireless ones sound worse, then I'll attempt replacing these V3's and see if I can one's that don't crackle and pop. If this works, then it's the hardware and not the software as people are speculating back and forth about. I'll report back if I get any improvements or have to return everything, if you could do the same as well so people can help themselves via the forums, that would be amazing. Cheers!

2
K
2 years ago
S
SHOOTIEST
posted in Razer Support

Kraken V3 Hypersense Sound Issues (popping/crackling)

StraxMeisterHave you found any temporary remedy to this issue? I'm experiencing audio crackle and it's driving me nuts while using the kraken v3 hypersense I haven't yet! I've tried several different methods so far. It doesn't seem to be happening in game from what I can tell, but it is happening with music, I'll keep testing and report any improvements; I've only had them for 24 hours so far. I got an email from Razer support today, and they asked about 6 reasonable questions but the others were a bit much for a commonly reported issue. Like needing warranty information, full address, place of purchase, dates, serial, model, a VIDEO recording of the issue, which I cannot do as it's very nuanced and has to be heard over the headphones. I'm happy to respond to the technical questions otherwise, maybe in forums to help other people figure it out together? Respectfully, the headphones have to go back to the retail store if you can't offer a solution publicly for your customers, so ther

3
P
2 years ago

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