Replies posted by LightPastelPurplepark165 | Razer Insider

Replies posted by LightPastelPurplepark165

6 Replies

S
SapGreentrendawesome339
posted in Razer Support

Razor 15 Advanced (2021) Thunderbolt 4 port not working

Hey- I saw your reply on my original thread with a similar issue (not sure why it was deleted by the mod, as the whole point of a community forum is for users to be able to connect and share knowledge on issues, not have them covered up). I'll be following this thread as well as I'm curious what the outcome is. How old is your laptop? Do any USB-C devices work with the port still? I would advise documenting everything in great detail (screenshots of device manager, videos) and sending to Razer- ask for the issue to be escalated to their highest internal tech team/developers, and hopefully you will get some sort of informed response. From my research, the problem appears to be widespread TB connectiity issues or defects with Razer machines (just doing a google search for 'Razer thunderbolt issues' will tell you it's not an uncommoon issue at all.) I've been follwing up on my ticket for 2 weeks, but have not been able to get a answer regarding how the Thunderbolt controller is actua

4
Razer.Speedcr0ss
2 years ago
L
LightPastelPurplepark165
posted in Systems

Thunderbolt not detected in Device Manager

Hello, I did a complete factory reset on my system today, and there was no change. Thunderbolt controller is not visible in device manager/thunderbolt port does not work. I would like to speak to a senior manager or experienced technician on the phone to discuss the following conclusions asap: -Razer manufacturing defects- thunderbolt is non functional and does not appear in device manager. Razer is producing systems with defective TB ports -Razer false advertising of product capabilities- the port is not a true thunderbolt 3 port Please let me know when this call can be accommodated. thank you,

4
Razer.Speedcr0ss
2 years ago
L
LightPastelPurplepark165
posted in Systems

Thunderbolt not detected in Device Manager

update: USB-C device seems to work ok with the port, but no thunderbolt. Still unable to get the thunderbolt controller to appear in dev mgr. The audio interface detects the thunderbolt connection via an indicator light when I connect it to a Dell laptop with a thunderbolt port, but the light does not come on when I connect it to the razer's port.

4
Razer.Speedcr0ss
2 years ago
H
hitOldMauvenetwork122
posted in Razer Support

Trackpad stopped working. Razor Blade Pro 17

I believe they're T5 on the bottom, but I would double check for your model- https://www.amazon.com/TECKMAN-Screwdriver-Pentalobe-Phillips-Screwdrivers/dp/B08Z3HN1X7/ref=dp_prsubs_1?pd_rd_i=B08Z3HN1X7&psc=1

7
Razer.Speedcr0ss
2 years ago
H
hitOldMauvenetwork122
posted in Razer Support

Trackpad stopped working. Razor Blade Pro 17

Not being able to depress on the top or top corners of the trackpad is normal, but you should be able to click it about halfway down and the click should be consistent across the pad. Turn the laptop off and let it cool completely. Does the trackpad feel any different that when it's been running hard for a couple hours? If so, could be the battery, but also could be a strucutral or mounting issue with the trackpad. Are you comfortable taking the back off and removing the battery to inspect the trackpad? It's not particularly difficult, but does require some specific tools.

7
Razer.Speedcr0ss
2 years ago
H
hitOldMauvenetwork122
posted in Razer Support

Trackpad stopped working. Razor Blade Pro 17

You should be able to click the trackpad with a light touch- Is your battery swelling at all/how old is your machine? If your battery begins to swell even just slightly, it will put pressure on the bottom of the trackpad andf make it hard or even impossible to click. I had a simailar issue- I caught the battery starting to swell before it did any damage to the pc (noticed the trackpad was really hot and harder to click than i remembered) After a quick swap for an aftermarket battery, my trackpad was back to normal. Hope this helps... good luck!

7
Razer.Speedcr0ss
2 years ago

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