Replies posted by Fy00zh3n | Razer Insider

Replies posted by Fy00zh3n

3 Replies

R
rushDodgerBluefever572
posted in Mice and Surfaces

Basilisk X Hyperspeed mouse not connecting to computer

Same problem here. Just got a few days ago. Also Black Widow V3 Pro seems to do the same but I think it reconnects quicker. Almost $400 and these problems??? I am using both dongles btw. Mouse seems to "blink" then disconnects. This sucks. All firmware and drivers updated. Called tech support ..they had me try on another PC. Yes it worked fine...for 160 seconds. Uninstalled Xtra software. Nothing. Going to uninstall Synapse and reboot. Otherwise.. reinstall wireless $10 Logitech mouse my grandma gave me that works flawless.

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2 years ago
R
rushDodgerBluefever572
posted in Mice and Surfaces

Basilisk X Hyperspeed mouse not connecting to computer

directDeepAquamarine544I got into contact with razer support through live chat and they actually sent me a brand new mouse so you can try that just he whole process lasted about 2 weeks or something like that, so if you have the willpower for it try it. .... And.. does it seem "fixed"? If so, for how long have you been using it? Perhaps I will try if your having continued success with replacement...

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2 years ago
R
rushDodgerBluefever572
posted in Mice and Surfaces

Basilisk X Hyperspeed mouse not connecting to computer

directDeepAquamarine544Full honesty, no. I mean the disconnect issue still happens but rarer (in the 2 days I've had it happen once) than on the old one and it fixes easier, just a battery in and out fixes it but still does happen. I guess you can always try to get a new one if it is under warranty and since their products are pricey it is really annoying having this dumb problem. It seems uninstalling Synapse may have solved it...FOR NOW. Now I have half the product I paid for. I may just ask to return for full refund.

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2 years ago

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