Replies posted by TeeeeP | Razer Insider

Replies posted by TeeeeP

9 Replies

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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Good Morning, Updated Synape and the problem is back! After installing Synapse update 3.9.229.22700 my Razer Dock cycles through the colors after shutdown again ! Fastboot is active! I feel completly fooled by Razer now…..  What are they doing? Thomas Today all is fine, again…..

138
ThomasCircle
18 days ago
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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Good Morning,Updated Synape and the problem is back!After installing Synapse update 3.9.229.22700 my Razer Dock cycles through the colors after shutdown again ! Fastboot is active!I feel completly fooled by Razer now….. What are they doing?Thomas

138
ThomasCircle
18 days ago
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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

I CAN´T BELIEVE! 3.9.131.20813 did it😀! After shut down, the Dock is dark! The Dock is dark while charging, when the PC is off too, the Mouse does indicate the charging process by pulsing only…. but I am fine with the solution! Thank you Razer! Same here.. lightning shuts down 😍3.9.131.20813 also starts LEDs when it loads.. so no random RGB before Synapse fully loads. I like it :) Finally good release from Razer. What are your mouse and mouse dock settings? If possible with a screenshot... so I can also see if it's the same? Hey Thomas, does it work for you too now?

138
ThomasCircle
18 days ago
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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

I CAN´T BELIEVE! 3.9.131.20813 did it😀!After shut down, the Dock is dark! The Dock is dark while charging, when the PC is off too, the Mouse does indicate the charging process by pulsing only…. but I am fine with the solution!Thank you Razer!

138
ThomasCircle
18 days ago
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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Hi,  me again.  My incident with Razer ended up in answering the same irrelevant questions. I tried everything, I even put in the link to this Post, made Videos. After several rounds I also tried with the chat, unfortunately without any success, too. The quality of the support is so unbelivable ..., always dealing with other support assistants who did not read the incident history. 😡 Its time to find a way to get higher in the Company hierarchy. Thinking about to reach someone out of the management via email, what about Min-Liang Tan, somehow, maybe social media 1st, he even has a Twitter account... This is so sad! Thomas I wrote Min Liang Tan now….

138
ThomasCircle
18 days ago
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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Hi, me again. My incident with Razer ended up in answering the same unrelevant questions. I tried everything, I even put in the link to this Post, made Videos. After several rounds I also tried with the chat, unfortunately without any success, too. The quality of the support is so unbelivable ..., always dealing with other support assistants who did not read the incident history. 😡Its time to find a way to get higher in the Company hierarchy. Thinking about to reach someone out of the management via email, what about Min-Liang Tan, somehow, maybe social media 1st, he even has a Twitter account...This is so sad!Thomas

138
ThomasCircle
18 days ago
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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Hi,opened an incident with Razer…..        I think it is a Hardware issue and can´t be fixed by a software update.  

138
ThomasCircle
18 days ago
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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Hey hey, Just booted my PC and mentioned an update of Synapse. Also a Firmwareupdate for the Razer Dock Pro / Basilisk V3 Pro to v2.0.3.0 is avialable …..Oh guys…. I was soooo excited!!!!!!!!!!!!!!!!But the lighting is still not fixed on my side.😕 

138
ThomasCircle
18 days ago
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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Same here, the LEDs of the Razer Dock Pro do not switch off, after the PC is shut down….. even after the firmware update to v1.01.00_r2…. So many people are complaining about this since nearly 1 year….. weird.

138
ThomasCircle
18 days ago

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