Replies posted by Boogdud | Razer Insider

Replies posted by Boogdud

3 Replies

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DoenerBert
posted in Razer Support

Razer Blackshark Greyed out / hangs

br14nwSame thing started happening to my mouse. You ever find a fix for this? I believe I've had some success fixing the issue. I had to unplug all of my razer peripherals (keyboard, mouse, tartarus, wireless dock) and then plug them in one at a time individually with nothing else connected. I finally got to the wireless charging dock and when it was plugged in by itself it suddenly updated the drivers. Once the drivers for the wireless charging dock updated all the devices started showing and loading correctly. It's odd since I even tested the naga when it was NOT plugged into the dock and it still wouldn't load. It appears that maybe something with the wireless charging dock was blocking the drivers for the naga getting loaded.

4
B
1 year ago
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Boogdud
posted in Razer Support

Synapse devices hanging/greyed out (naga pro, etc)

copied this to the razer rep that replied in pm but this may help someone else: I believe I've had some success fixing the issue. I had to unplug all of my razer peripherals (keyboard, mouse, tartarus, wireless dock) and then plug them in one at a time individually with nothing else connected. I finally got to the wireless charging dock and when it was plugged in by itself it suddenly updated the drivers. Once the drivers for the wireless charging dock updated all the devices started showing and loading correctly. It's odd since I even tested the naga when it was NOT plugged into the dock and it still wouldn't load. It appears that maybe something with the wireless charging dock was blocking the drivers for the naga getting loaded.

1
B
1 year ago
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DoenerBert
posted in Razer Support

Razer Blackshark Greyed out / hangs

I have this same exact issue on my Naga Pro (half loads and freezes during the loading process into synapse). Doesn't matter what port I plug it into (direct to pc) it happens every time. Doesn't matter if I'm using it wireless or wired (so the advice Mr.Nobody doesn't seem to pertain to this issue). It started after this last update to Synapse. Has anyone found a fix to this?

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1 year ago

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